<Undefined>

Payroll Support Lead – d/f/m

<Undefined>

full-time

Posted on:

Location Type: Hybrid

Location: Munich • Germany

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Build, lead, and develop a high-performing team of Payroll Specialists.
  • Manage team performance by setting clear goals, providing regular feedback, and supporting professional development.
  • Foster a collaborative and supportive team environment, ensuring continuous improvement in payroll support delivery.
  • Ensure customer satisfaction and timely payroll processing for German Personio customers through outstanding software and payroll support.
  • Serve as an advocate in day-to-day payroll operations, providing guidance to the team, customers, and other departments.
  • Develop a deep understanding of customer-specific payroll needs and manage escalations to resolution with expertise and empathy.
  • Identify and implement improvements in internal payroll operations to enhance quality, efficiency, and team flexibility.
  • Collaborate cross-functionally with Product, Sales, and Customer Success teams to resolve complex technical payroll issues and provide actionable feedback for product enhancements.
  • Stay up to date with changes in payroll regulations and updates to the Personio product, continuously expanding personal and team knowledge.

Requirements

  • Experience in payroll support operations, including managing complex or high-volume customer inquiries and issue resolution.
  • Proven leadership experience, with a track record of managing high-performing support teams and achieving service excellence.
  • Strong organisational and time-management skills, ideally supported by relevant certifications.
  • Expert-level knowledge of payroll processes, statutory requirements (e.g., social insurance law, tax law), and payroll system troubleshooting.
  • Proficiency in tools such as Google Workspace, Jira, or Zendesk ticketing systems, with the ability to analyse data to inform support strategies and improvements.
  • Exceptional communication and conflict resolution skills, with the ability to engage effectively with customers, team members, and cross-functional stakeholders.
  • Strong mentoring and coaching abilities to foster team development and knowledge sharing.
  • Analytical and problem-solving skills to address complex support challenges and drive proactive solutions.
  • Customer-centric and solution-oriented, with a focus on delivering outstanding support experiences and long-term value.
  • Committed to continuous improvement and knowledge sharing to enhance team performance and customer outcomes.
Benefits
  • Receive a competitive compensation package – reviewed annually – that includes salary, benefits, and pre-IPO equity.
  • Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years of service.
  • Make an impact on the environment and society with 1 fully paid Impact Day.
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities.
  • We enjoy gathering for meals, cultural initiatives, and events such as local Summer Sessions and year-end celebrations. There are healthy snacks, drinks, and a weekly catered lunch.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payroll processesstatutory requirementspayroll system troubleshootingdata analysis
Soft Skills
leadershiporganisational skillstime-managementcommunicationconflict resolutionmentoringcoachinganalytical skillsproblem-solvingcustomer-centric