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Transcription Coordinator – Legal Services

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full-time

Posted on:

Location Type: Hybrid

Location: Houston • Texas • United States

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About the role

  • Assign transcription tasks to transcribers and track progress to ensure timely completion and delivery of transcripts.
  • Check in client audio files, troubleshoot upload issues, and facilitate accurate and secure file transfers to BOX.
  • Process and review paperwork submitted by digital reporters, ensuring compliance with internal quality standards.
  • Manage a high-volume, time-sensitive workflow queue, prioritizing tasks to consistently meet client deadlines.
  • Perform repetitive and detail-intensive tasks while maintaining high levels of accuracy and efficiency.
  • Utilize Microsoft Teams, Adobe, and other proprietary platforms to support workflow coordination and team collaboration.
  • Communicate clearly and professionally with clients, transcribers, and internal teams regarding file status, timelines, and issue resolution.
  • Maintain confidentiality and security of sensitive legal and client materials.
  • Perform additional duties and special projects as assigned to support business needs.

Requirements

  • Strong verbal and written communication skills with a professional and courteous demeanor.
  • Ability to communicate effectively with management, clients, and internal stakeholders.
  • Technical aptitude, including working knowledge of audio and video equipment and file handling.
  • Excellent organizational and time management skills with strong reliability and accountability.
  • Exceptional attention to detail and the ability to identify, troubleshoot, and correct errors.
  • Ability to thrive in a fast-paced, deadline-driven environment.
Benefits
  • Medical, dental, and vision insurance
  • Paid parental leave
  • LifeLock identity protection
  • Hybrid work flexibility
  • Pet-friendly office environment
  • Team-focused culture with engagement activities and events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
transcriptionfile handlingaudio equipmentvideo equipmentquality standardsworkflow managementerror correctiontask prioritizationdata processingdetail orientation
Soft Skills
verbal communicationwritten communicationorganizational skillstime managementreliabilityaccountabilityattention to detailproblem-solvingprofessionalismadaptability