<Undefined>

Production Manager

<Undefined>

full-time

Posted on:

Location Type: Office

Location: Houston • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Production Oversight: Oversee and optimize the full production process to ensure timely, cost‑effective delivery of transcripts and related products.
  • Cross‑Department Collaboration: Coordinate between Client Support, Status In Progress, Sales, and Billing to maintain smooth operational workflows.
  • Exhibit & Inventory Management: Track, organize, and safeguard physical exhibits. Develop and manage document‑security processes.
  • Shipping & Logistics: Manage hard‑copy transcript shipping operations to ensure accuracy and timely delivery.
  • Team Leadership & Support: Lead, coach, and support production staff while prioritizing workflow and assigning tasks based on business needs.
  • Performance Management: Monitor performance, productivity, and quality using KPIs and SLAs; identify areas for efficiency and accuracy improvements.
  • Compliance & Information Security: Safeguard sensitive information and maintain compliance with all company policies and data‑security standards.

Requirements

  • Education: High school diploma or equivalent required; college preferred.
  • Experience: 4+ years of supervisory or management experience in a high‑volume setting with direct people management.
  • Preferred: Experience managing teams using KPIs and SLAs.
  • Skills & Abilities: Strong communication, organization, and problem‑solving skills. Ability to manage deadlines, team performance, and client expectations. Comfort with technology, workflow systems, and managing digital files.
Benefits
  • Health Benefits: Medical, dental, and vision insurance
  • Retirement: 401(k) with company match
  • Paid Parental Leave
  • Unlimited PTO (for eligible roles)
  • Pet Insurance
  • Identity Protection
  • Team Culture: Fun company events, team‑building activities, and a collaborative work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance managementdocument securityshipping operationsinventory managementproduction process optimizationKPI managementSLA management
Soft Skills
communicationorganizationproblem-solvingteam leadershipworkflow management