Unchained

Engineer

• Develop and maintain endpoint management and configuration systems for macOS, Windows, and iOS devices
• Collaborate with security to enforce secure configurations and remediate vulnerabilities
• Write custom scripts (e.g. Python, Powershell, Bash) to automate IT and security tasks
• Provide Tier I/Tier II technical support on complex user issues
• Research and evaluate new technologies to satisfy evolving organizational requirements
• Support knowledge management by creating and maintaining technical documentation

Technical Engineer, Enterprise IT

Operations

• Support coordinating operational workflows, ensuring accurate documentation
• Directly support client questions and inquiries related to Unchained's products
• Proactively reach out to clients experiencing delays in operational processes
• Manage multiple systems to ensure timely client progression through workflows
• Collaborate cross-functionally to resolve operational issues and improve client experience

Banking Operations Associate

Analyst

• Follow established onboarding workflows, checklists, and standard operating procedures (SOPs) to review new client applications and perform know-your-customer (KYC) reviews
• Validate required documentation (e.g., identity, entity, or supporting materials) against onboarding requirements
• Identify discrepancies, missing information, or potential risk indicators and escalate issues appropriately
• Communicate professionally and clearly with clients regarding onboarding requirements and next steps
• Request additional information or clarification in a courteous, consistent, and compliant manner
• Manage multiple onboarding cases while maintaining responsiveness and accuracy
• Maintain organized records to support auditability and quality assurance
• Incorporate feedback to continuously improve accuracy and efficiency

Technical Engineer, Enterprise IT

Banking Operations Associate

Junior Onboarding Analyst