Unanet

Senior Manager, Project Management Office – PMO

Unanet

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $132,100 - $155,520 per year

Job Level

Senior

About the role

  • Lead and evolve our Project Management Office function, supporting the mission, vision and operating model of our Professional Services strategy
  • Define and maintain project lifecycle methodology, governance frameworks, and delivery standards
  • Hire, develop, and lead a team of 8 Project Managers; evaluate roles, team structure, and capacity planning
  • Foster a project management–oriented culture across delivery teams
  • Oversee the portfolio of implementation projects and strategic initiatives
  • Track and report portfolio performance against scope, schedule, budget, and customer outcomes
  • Provide executive visibility into project health, risks, dependencies, and resource constraints
  • Drive consistency in project execution across teams and business units
  • Develop and maintain a centralized Professional Services metrics dashboard, incorporating data from PSA, CRM, customer feedback, and delivery systems
  • Lead analysis and reporting on delivery metrics (e.g., margin, utilization, realization, project forecasting accuracy, CSAT)
  • Translate operational data into actionable insights for leadership
  • Support monthly, quarterly, and annual services performance reporting and planning
  • Design and implement scalable project management processes, standards, and tools to support consistent and efficient delivery
  • Establish and execute a PMO roadmap, driving continuous process improvements to enhance project execution, customer onboarding, and delivery predictability
  • Own and become a power user of our PMO stack, including PSA (Unanet and Monday) and CRM (Salesforce) systems; optimize tooling and reporting systems
  • Evaluate and implement new tools, integrations, and automation capabilities to improve project visibility and efficiency
  • Partner with Sales to support project scoping, implementation planning, and services positioning; and with Customer Success to ensure a smooth transition from implementation to adoption
  • Collaborate with Finance to improve services forecasting and resource planning
  • Advise senior leadership on delivery performance and operational improvements
  • Lead, mentor, and develop a team of Project Managers focused on operational excellence and customer outcomes

Requirements

  • 8+ years of experience in project management in B2B SaaS environment
  • 3+ years leading project managers or a PMO function
  • Strong understanding of services delivery metrics (e.g., utilization, margin, realization, CSAT)
  • Proven ability to influence cross-functional teams
  • Experience building delivery frameworks and maturing PMO practices
  • Strong analytical and operational problem-solving skills
  • Bachelor’s degree
Benefits
  • employee equity
  • discretionary bonus compensation
  • participate in Unanet's employee benefits plans and programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementproject lifecycle methodologygovernance frameworksdelivery standardsservices delivery metricsdata analysisproject forecastingprocess improvementsautomation capabilitiescapacity planning
Soft Skills
leadershipteam developmentcross-functional collaborationanalytical skillsoperational problem-solvinginfluencecommunicationmentoringcustomer focusstrategic thinking