Ecommerce Account Manager

UN/COMMON

Ecommerce Account Manager supporting and growing client relationships with a focus on ecommerce optimization. Collaborating with teams to deliver effective solutions and drive results remotely

Posted 5/4/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

Magento

About the role

Key responsibilities & impact

Build Client Relationships: Serve as a day-to-day point of contact for clients, supporting ecommerce initiatives and building trust over time.
Understand Client Goals: Learn clients' business objectives and work alongside a senior strategist to meet deliverables and communicate impact.
Regular Communication: Participate in and eventually lead regular client check-ins to share updates, discuss initiatives, and gather feedback.
Partnership Support: Help maintain relationships with agency partners by coordinating monthly touch bases and sharing learnings internally.
Campaign Support: Assist in the implementation of ecommerce optimization campaigns, coordinating with internal teams to keep projects on track.
Timeline Tracking: Help manage project timelines to ensure deliverables are met on schedule.
Collaborate with Design and Development Teams: Work with designers and developers to implement site changes, assist with QA after deployments, and help communicate technical updates to clients.
Knowledge Sharing: Contribute to a culture of learning by sharing insights and best practices across teams.
AGILE Participation: Learn and contribute to AGILE workflows, including backlog management and sprint planning.
Budget Awareness: Support client budget tracking and help ensure resources are used effectively.
Case Studies: Assist strategists in documenting client wins and contributing to case study development.
App Research & Recommendations: Research and recommend apps based on client needs, and help with implementation and optimization.

Requirements

What you’ll need

- **What do I need?**
- Bachelor's degree in Marketing, Business, or a related field (or equivalent experience).
- 1–3 years of experience in ecommerce, account management, digital marketing, or a related role.
- Familiarity with Shopify or other ecommerce platforms (Shopify experience preferred; WooCommerce or Magento a plus).
- Strong written and verbal communication skills — you're comfortable talking to clients and internal teams alike.
- Organized, detail-oriented, and able to manage multiple tasks at once.
- Eagerness to learn — you don't need to know everything, but you should be curious and coachable.
- **Bonus Points:**
- Experience with digital merchandising or site content management
- Background in digital marketing (SEO, email, paid, etc.)
- Exposure to AGILE or project management tools (Jira, Asana, etc.)
- Comfort translating technical concepts for non-technical audiences

Benefits

Comp & perks

**Health Coverage (Day 1)**** Company covers 80% of medical, dental, and vision premiums for the employee, starting on your first day.
**Paid Time Off**** 23 days of PTO annually, plus 10 company holidays. Up to 3 days may roll over into the following year.
**401(k) with Company Match**** 4% company match after 6 months of employment, fully vested.
**Parental Leave**** 12 weeks of fully paid maternity and paternity leave.
**Remote Work Support + Half-Day Fridays**** $500 annual stipend for home office and work-related expenses, plus half-day Fridays to support work-life balance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ecommerceaccount managementdigital marketingShopifyWooCommerceMagentodigital merchandisingSEOemail marketingpaid advertising

Soft Skills

communicationorganizational skillsdetail-orientedmulti-taskingcuriositycoachabilityrelationship buildingcollaborationfeedback gatheringknowledge sharing

Certifications

Bachelor's degree in MarketingBachelor's degree in Businessrelated field degree