Retention Marketing Specialist

UN/COMMON

contract

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • The Retention Marketing Specialist owns the day-to-day execution of email and SMS production for our clients.
  • This includes project management, content planning, copy and creative briefs, HTML builds, QA, and scheduling.
  • You will manage end-to-end production and keep timelines on track across design, strategy, and client teams.
  • You will work closely with a Retention Marketing Strategist to support retention strategy, reporting, and ongoing optimization.
  • If you enjoy organized workflows, sharp deadlines, clean builds, and improving the customer journey through thoughtful messaging, you will do well here.
  • You will manage the full production process for email campaigns and automated flows, build emails in Klaviyo or similar ESPs, write on-brand copy, create clear briefs for the design team, QA content and logic, and schedule deployments.
  • You will maintain the monthly content calendar, drive timelines with clients, and ensure all assets and approvals stay on track.
  • You will support the Retention Marketing Strategist by pulling performance data, analyzing results, and developing recommendations.
  • You will build automated workflows, segmentation, and list logic, maintain list hygiene, and work confidently with Shopify apps such as Yotpo, Loyalty Lion, JustUno, and Privy.

Requirements

  • 2 years of experience in retention marketing, specifically across email, SMS, CRM, or loyalty programs.
  • Hands-on experience with an Email Service Platform (ESP), with a strong preference for Klaviyo.
  • Strong copywriting skills for direct-to-consumer (DTC) e-commerce, with the ability to adapt tone and style to match different client brands.
  • A solid understanding of email analytics and the ability to translate data insights into actionable strategy.
  • Clear understanding of the difference between marketing campaigns and automated flows, and knowing when to deploy each.
  • Proficiency in building segmented customer lists using behavioral and transactional data.
  • Experience working within Shopify or directly supporting Shopify-based clients.
  • A proactive, organized approach, with the ability to think through the entire customer journey and work effectively in a fast-paced, collaborative team.
Benefits
  • This is a contract position
  • Up to 40 hours weekly
  • Remote
  • Selection Process
  • The selection process includes a video interview screening, followed by role-specific discussions (possible assessment) and a final leadership conversation.
  • Commitment to Inclusion
  • UN/COMMON is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where all employees can thrive and bring their full selves to work.
  • About UN/COMMON
  • UN/COMMON has been recognized by Inc. Magazine as one of the fastest-growing private companies in America, reflecting our people-driven approach to growth, innovation, and excellence.
  • Agency Policy
  • Recruiting agencies are not authorized to submit candidates for this role. UN/COMMON does not accept unsolicited resumes or candidate submissions from agencies.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
email marketingSMS marketingproject managementcopywritingHTMLemail analyticssegmentationlist hygieneautomated workflowsbehavioral data
Soft Skills
organizational skillsproactive approachcollaborative teamworkadaptabilityattention to detailtime managementstrategic thinkingcommunication skillsproblem-solvingcustomer journey optimization