Student Persistence & Outreach Coordinator

UMS

Student persistence coordinator supporting students facing academic, financial, personal, and wellness barriers at the University of Maine at Augusta. Advancing engagement, retention, and graduation through intervention, resource coordination, and data-informed initiatives.

Posted 8/12/2026full-timeBangor • Maine • 🇺🇸 United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing student-centered support, utilizing data-informed practices to enhance student engagement, retention, and success. Proficient in managing student intervention systems and collaborating effectively with diverse populations in higher education.

Highest-signal resume keywords

Bachelor's DegreeStudent Information Systems ProficiencyExperience in Student AffairsStrong Interpersonal SkillsAnalytical and Problem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data-Informed PracticesCase Management SoftwareMicrosoft Office ApplicationsManaging Confidential InformationTracking OutcomesIdentifying TrendsTargeted Persistence InitiativesFacilitation SkillsPresentation SkillsOrganizational Skills

Soft Skills

Strong Communication SkillsRelationship-Building SkillsCustomer Service SkillsAbility to Work IndependentlyAbility to Manage Multiple Priorities

Industry Keywords

Higher EducationStudent SuccessAcademic AdvisingDiverse Student PopulationsStudent Support Departments

About the role

Key responsibilities & impact

Provide proactive, holistic, and student-centered support to students facing academic, financial, personal, or wellness-related challenges
Conduct early intervention, coordinate resources, and provide individualized student support
Collaborate with students, faculty, staff, and community partners to identify barriers to success and degree completion
Serve as a key member of UMA’s student success network and CARE Team
Use data-informed practices to improve student outcomes, engagement, retention, and graduation rates
Manage student intervention systems and track outcomes
Identify trends and develop targeted persistence initiatives
Liaise among academic and student support departments to ensure timely and effective assistance

Requirements

What you’ll need

Bachelor's degree
Minimum of two years of experience working with students in a higher education setting, ideally in student affairs, advising, or facilitating academic success
Demonstrated commitment to student success and persistence
Strong interpersonal, communication, and organizational skills
Ability to work effectively with diverse student populations
Experience managing confidential information and sensitive student situations
Proficiency with student information systems, case management software, databases, and Microsoft Office applications
Exceptional relationship-building and customer service skills
Ability to manage multiple priorities and complex student situations simultaneously
Strong analytical and problem-solving abilities
Ability to work independently and collaboratively within a team environment
Strong presentation and facilitation skills
Ability to exercise sound judgment and discretion when handling sensitive matters
Applicants must be authorized to work in and reside in the United States
Must not require visa sponsorship now or in the future
Successful applicant subject to appropriate background screening
Cover letter, resume/curriculum vitae, and three references when requested, including at least one recent supervisor

Benefits

Comp & perks

Tuition benefits for employee and dependents
Comprehensive medical, dental, and vision insurance coverage
Life insurance
Short-term disability insurance
Long-term disability insurance
Retirement plan options
Wellness programs
Tuition waivers
Robust retirement contributions
High quality of life supported by Maine’s diverse landscapes, cultural activities, strong public schools, safe neighborhoods, and high-quality healthcare