Software Support Analyst

UMS

Software Support Analyst enhancing enterprise applications for faculty, staff, and students at University of Maine System. Collaborating with stakeholders to improve business processes and implement new functionalities.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $54,000 - $69,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in configuring, maintaining, and optimizing enterprise applications while effectively collaborating with stakeholders to analyze needs and recommend technology solutions. Proficient in troubleshooting application issues, supporting application security, and enhancing business processes through cross-functional teamwork.

Highest-signal resume keywords

Enterprise Application SupportBusiness Systems AnalysisSoftware ImplementationApplication AdministrationAnalytical Problem-Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Enterprise Application ConfigurationSystem IntegrationData Integrity ManagementUser Documentation DevelopmentSoftware Testing

Soft Skills

Customer ServiceWritten CommunicationVerbal CommunicationCollaborationTime Management

Industry Keywords

Business Information SystemsInformation SystemsApplication SecurityCross-Functional CollaborationTechnical Troubleshooting

About the role

Key responsibilities & impact

Configure, maintain, and optimize enterprise applications.
Partner with business stakeholders to analyze needs and recommend technology solutions.
Troubleshoot application issues and coordinate resolutions with technical teams and software vendors.
Participate in software implementations, upgrades, testing, and system enhancements.
Support application security, system integrations, and data integrity.
Develop user documentation and deliver training to system users.
Collaborate with cross-functional teams to improve business processes and enhance enterprise systems.

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Systems, Business Information Systems, or a related field, or an equivalent combination of education and experience.
Three years of progressively responsible experience supporting enterprise business applications, business systems analysis, software implementation, or application administration.
Strong analytical, problem-solving, and customer service skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities while working independently and collaboratively.

Benefits

Comp & perks

Comprehensive health benefits, including medical, dental, vision, flexible spending accounts (FSA), and Health Savings Account (HSA) options
Employer-paid benefits, including basic life insurance and long-term disability coverage, with additional voluntary coverage options available
Retirement plan through TIAA with 10% employer contribution and opportunities for additional tax-deferred retirement savings
Generous paid time off, including vacation and sick leave, plus 13 paid holidays each year
Tuition waiver program for employees, including graduate courses and Maine Law, plus substantial tuition discounts for eligible spouses and dependent children
Employee Assistance Program (EAP) and wellness programs supporting your health and well-being
Professional development and opportunities to grow your career within Maine's public university system
Additional voluntary benefits, including pet insurance, home and auto insurance discounts, and supplemental disability and life insurance options