CRM Platform Manager
UMS
full-time
Posted on:
Location Type: Office
Location: Orono • Maine • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $68,000 per year
Job Level
Mid-LevelSenior
Tech Stack
ETL
About the role
- Lead the implementation, management, and optimization of Cooperative Extension’s Salesforce-based CRM environment and related data systems
- Serve as the primary point of contact for internal and external CRM users, ensuring system integrity, user support, and data-driven functionality across communications, events, e-commerce, and stakeholder engagement
- Responsibilities include platform architecture, data quality assurance, training, documentation, and dashboard/report development
- Supervise the CRM System Support Professional and collaborate with UMaine and University of Maine System teams to support integrations with platforms such as PeopleSoft, 4-H reporting tools, and other statewide systems
- Work closely with Extension Communications and Marketing, Finance/Operations, and program staff to align CRM strategies with Extension’s mission and statewide programs
Requirements
- Bachelor’s degree or equivalent combination of education and relevant experience
- Strong background in Salesforce administration
- Experience in actualizing a CRM system
- Demonstrated ability to engage with stakeholders to assess their needs and develop solutions related to those needs in the Salesforce environment
- A strong understanding of ETL (Extract, Transform, Load) processes and how they relate to the Salesforce system
- Excellent analytical, organizational, and both oral and written communication skills
- Demonstrated ability to effectively train others on topics of varying complexity
- Excellent customer service skills
- Preferred: Experience in deploying Salesforce, or another CRM, in a higher ed environment
- Preferred: Experience with development of Apex triggers and workflow automation
- Preferred: Experience with project management and/or business analyst methodologies, especially as those relate to a CRM deployment
- Preferred: Salesforce Administrator Certification
- Preferred: Knowledge of University of Maine Cooperative Extension and its educational programs.
Benefits
- tuition benefits (employee and dependent)
- comprehensive insurance coverage including medical, dental, vision, life insurance
- short and long term disability
- retirement plan options
- quality of life in Central Maine: cultural activities, excellent public schools, safe neighborhoods, high quality medical care, little traffic, reasonable cost of living
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce administrationCRM system implementationETL processesApex triggersworkflow automationdata quality assurancedashboard developmentreport developmentuser supportstakeholder engagement
Soft skills
analytical skillsorganizational skillsoral communicationwritten communicationcustomer service skillstraining skillsproblem-solvingcollaborationengagement with stakeholderssolution development
Certifications
Salesforce Administrator Certification