NetSuite Support Analyst

Umpisa Inc

NetSuite Support Analyst providing first-line helpdesk support to users at Umpisa Inc. Managing daily support requests, troubleshooting issues, and ensuring quality service delivery.

Posted 5/18/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Provides dedicated first-line support for the NetSuite helpdesk queue
Delivers timely and high-quality assistance to users
Independently manages day-to-day support requests
Troubleshoots functional issues
Serves as a reliable extension of the internal team while supporting ongoing business operations

Requirements

What you’ll need

3+ years of hands-on NetSuite experience in a functional support or administration capacity
Demonstrated proficiency with NetSuite saved searches, reports, dashboards, and role/permissions management
Experience troubleshooting NetSuite issues across core modules: GL, AP, AR, Fixed Assets, and/or Project Accounting
Ability to work independently and manage a ticket queue with minimal daily supervision
Strong written English communication skills — professional, clear, and user-friendly in all correspondence
Comfortable operating in a structured escalation model and following defined protocols
Familiarity with adjacent financial systems such as NetSuite Planning & Budgeting (NSPB), Avalara, Rillion, or FloQast
Working knowledge of financial accounting principles (AP/AR cycles, month-end close, reconciliation concepts)
Experience in energy, infrastructure, real estate, or project-based accounting environments
Exposure to SOX compliance processes or audit support activities
Basic familiarity with SuiteScript, SuiteAnalytics Workbook, or NetSuite integration platforms (Celigo, Boomi)
Experience with IT helpdesk or ITSM tools (FreshService, ADO, or similar)
Accounting or finance background (degree, certification, or equivalent experience)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Umpisa Inc Website LinkedIn All Job Openings 11 - 50 employees Software Development
Technology
Venture Building Umpisa Inc. is a company that specializes in building companies and applications by leveraging expertise in business, technology, and data. Their mission is to position the Philippines as a global tech hub. They offer tailor-made software solutions with a focus on modern software development, UI/UX design, quality assurance, and business analysis. Umpisa Inc. is skilled in technologies like React, React-Native, Flutter, and Node. js, adhering to DevSecOps practices. They also engage in venture building, providing expertise in business and digital strategy, product management, and offering CTO-as-a-Service. Operating across industries such as fintech, real estate, and education, they aim to create authentic connections through their diverse tech professionals and strong engineering culture. NetSuite Support Analyst Job not on LinkedIn 🔥 0 minutes ago 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer ITSM Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provides dedicated first-line support for the NetSuite helpdesk queue
Delivers timely and high-quality assistance to users
Independently manages day-to-day support requests
Troubleshoots functional issues
Serves as a reliable extension of the internal team while supporting ongoing business operations 🎯 Requirements
3+ years of hands-on NetSuite experience in a functional support or administration capacity
Demonstrated proficiency with NetSuite saved searches, reports, dashboards, and role/permissions management
Experience troubleshooting NetSuite issues across core modules: GL, AP, AR, Fixed Assets, and/or Project Accounting
Ability to work independently and manage a ticket queue with minimal daily supervision
Strong written English communication skills — professional, clear, and user-friendly in all correspondence
Comfortable operating in a structured escalation model and following defined protocols
Familiarity with adjacent financial systems such as NetSuite Planning & Budgeting (NSPB), Avalara, Rillion, or FloQast
Working knowledge of financial accounting principles (AP/AR cycles, month-end close, reconciliation concepts)
Experience in energy, infrastructure, real estate, or project-based accounting environments
Exposure to SOX compliance processes or audit support activities
Basic familiarity with SuiteScript, SuiteAnalytics Workbook, or NetSuite integration platforms (Celigo, Boomi)
Experience with IT helpdesk or ITSM tools (FreshService, ADO, or similar)
Accounting or finance background (degree, certification, or equivalent experience) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Lead Technical Support Engineer – Midshift 🕒 3 days ago Twoconnect 201 - 500 👥 HR Tech 🤝 B2B 🏪 Marketplace Website LinkedIn All Job Openings Lead Technical Support Engineer providing advanced remote support for enterprise security systems. Troubleshooting complex issues and supporting UK clients and field engineers in a collaborative environment. 🇵🇭 Philippines – Remote ⏰ Full Time 🟠 Senior 📞 Support Engineer Cyber Security Python SQL Customer Support Engineer 🕒 3 days ago Oscilar 51 - 200 💳 Fintech 🏦 Banking 📋 Compliance Website LinkedIn All Job Openings Customer Support Engineer providing technical support in a global AI Risk Decisioning™ Platform company. Solving complex issues for clients in fintech and banking sectors. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Cloud Python SQL Technical Support Specialist II 🕒 5 days ago Palmetto 201 - 500 ⚡ Energy 💸 Finance Website LinkedIn All Job Openings Technical Support Specialist resolving service issues through remote troubleshooting across Palmetto's residential solar portfolio. Monitoring system performance while providing excellent customer satisfaction. 🇵🇭 Philippines – Remote 💵 ₱540k - ₱810k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer AWS Support Engineer 🕒 6 days ago TTEC Digital 1001 - 5000 🤖 Artificial Intelligence 🤝 B2B Website LinkedIn All Job Openings 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer AWS Cloud DynamoDB JavaScript Node.js Python ServiceNow TypeScript Support Technician, After-Hours 🕒 May 11 First Focus 201 - 500 ☁️ SaaS 🔒 Cybersecurity Website LinkedIn All Job Openings Support Technician managing after-hours client operations focused on Microsoft tools for Australian clients. Collaborate with a dedicated team ensuring timely incident resolution and documentation. 🇵🇭 Philippines – Remote 💵 ₱70k - ₱90k / month ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🚫👨‍🎓 No degree required Azure Citrix Cloud Firewalls View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

NetSuiteNetSuite saved searchesNetSuite reportsNetSuite dashboardsrole/permissions managementtroubleshootingSuiteScriptSuiteAnalytics WorkbookNetSuite integration platformsfinancial accounting principles

Soft Skills

independent workticket queue managementwritten communicationuser-friendly correspondencestructured escalation modelfollowing defined protocols

Certifications

accounting degreefinance degreecertification in accounting or finance