Umpisa Inc

Support Engineer

• Provides dedicated first-line support for the NetSuite helpdesk queue
• Delivers timely and high-quality assistance to users
• Independently manages day-to-day support requests
• Troubleshoots functional issues
• Serves as a reliable extension of the internal team while supporting ongoing business operations

NetSuite Support Analyst

Product Designer

• Responsible for understanding project briefs and converting that into appealing user flows, wireframes, mockups and prototypes that lead to intuitive user experiences optimized for a wide range of devices and interfaces, and for internal review and brainstorming.
• Capable of generating user personas and user scenarios.
• Facilitate the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.
• Identify design problems and devise elegant solutions.
• Make strategic design and user-experience decisions related to core, and new, functions and features.
• Take a user-centered design approach and rapidly test and iterate your designs.
• Collaborate with other team members and stakeholders to seek deeper appreciation of our problem/goals through usability tests.
• Develop understanding of the end users of the web application or mobile application through secondary and primary research (user interviews, traffic data).
• Keep abreast of new technology trends that may significantly affect the operations of the Client.
• Assist in pre-sales, post-sales and product development to win and maintain clients
• Share knowledge and best practices with Client and Umpisa Team.

NetSuite Support Analyst

UI/UX Designer