Lead Conversational AI Developer

UMGC Ventures

Conversational AI Developer creating chatbots and virtual assistants for UMGC. Collaborating across teams to enhance user experience using AI and natural language processing.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $130,000 - $145,000 per yearWebsite

Tech Stack

Tools & technologies

AzureJavaScript.NETSDLCSOAP

About the role

Key responsibilities & impact

Drive the full lifecycle development — from design to deployment — of scalable chatbots and virtual assistants utilizing Microsoft Bot Framework, Kore.ai, or similar CAI technologies
Collaborate with cross-functional teams (product managers, designers, UX/UI specialists) to gather requirements, design conversational flows, and implement user stories
Integrate Natural Language Processing (NLP) and Natural Language Understanding (NLU) techniques to enable chatbots to understand user intent and respond accordingly
Leverage Generative AI services to enhance chatbot responses with creativity and personalization
Develop chatbots for deployment across multiple channels (web, mobile apps, messaging platforms) ensuring a seamless user experience
Conduct thorough testing and debugging to ensure high performance and accuracy of conversational AI solutions
Monitor and analyze user interactions and chatbot performance to identify areas for improvement and optimization
Stay updated on the latest advancements in Conversational AI technologies and best practices

Requirements

What you’ll need

Education Bachelor’s Degree
Experience 5+ years of experience in software development, preferably with a focus on conversational AI or chatbots
Deep expertise in Azure Bot Framework v4, specifically utilizing Adaptive Dialogs, Waterfall Dialogs, and middleware customization
Strong backend development skills with advanced proficiency in C#, .NET, JavaScript, CSS, HTML for custom bot logic
Hands-on experience with Azure Integration Services, using Azure Functions and Logic Apps to orchestrate workflows between the bot and external systems
Proven experience with Salesforce API integrations (REST/SOAP), specifically for managing Live Agent handoffs, Knowledge base retrieval, and Case creation
Experience configuring Azure Cosmos DB for storing conversation state, user data, and telemetry logs
Experience implementing Hybrid AI strategies, bridging classical NLU services (Azure CLU) with Generative AI models (Azure OpenAI/GPT) for fall-back handling or content generation
Middleware familiarity, with exposure to MuleSoft or similar ESB platforms for enterprise-grade data exchange
Data-driven optimization skills, utilizing Power BI to analyze conversation logs, identify drop-off points, and drive NLU accuracy improvements
SDLC leadership experience, including defining CI/CD pipelines for bot deployment across multiple environments (Dev/Test/Prod)
Excellent communication, collaboration, and problem-solving skills
Ability to work independently and manage multiple projects simultaneously
Passion for innovation and a strong desire to push the boundaries of Conversational AI technology

Benefits

Comp & perks

Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years).
Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance.
Flexible Spending Accounts: Available for medical and dependent care expenses.
Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.
Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service.

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Applicant Tracking System Keywords

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Hard Skills & Tools

C#.NETJavaScriptCSSHTMLNatural Language ProcessingNatural Language UnderstandingAzure Bot FrameworkAzure Integration ServicesSalesforce API

Soft Skills

communicationcollaborationproblem-solvingindependenceproject managementinnovationcreativityuser experience designdata-driven optimizationleadership