Assistant Director of Admission
UMGC Ventures
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $67,000 per year
Job Level
Lead
About the role
- Reporting to the Director of Admissions, responsible for hiring, training, supervision and coaching up to 15 remote Admissions Representatives.
- Execute dialer outreach campaigns to support the University in meeting or exceeding new student application growth goals.
- Facilitate training and skill development of new remote Admissions Representatives as well as current remote team members by conducting role plays, mock calls, live shadowing, observations of recorded calls and effective team meetings via video conference.
- Conduct monthly performance coaching sessions with each direct report via video conference to develop a nimble and collaborative team that nurtures trust, accountability, and a shared vision for outstanding service to new students.
- Manage daily operations by tracking workforce metrics and taking action to address performance gaps.
- Provide input and feedback on both strategic and operational projects and their impact on day-to-day operations.
Requirements
- This position requires BA/BS degree from an accredited institution of higher learning
- At least 1 year of successful leadership within a service delivery organization or contact center with remote staff
- The selected candidate must have the ability to prioritize and manage competing demands in a fast-paced remote environment while motivating others.
- Candidate must possess superior organizational and communication skills including the development of presentations and business proposals.
- In addition, the candidate must demonstrate: a strong understanding of management and leadership characteristics, the ability to successfully lead a diverse team
- Candidate must be extremely well organized and analytical with an ability to work well under pressure
- Must be flexible and agile in responding to evolving business priorities.
Benefits
- Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years).
- Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
- Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance.
- Flexible Spending Accounts: Available for medical and dependent care expenses.
- Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
- Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.
- Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
performance coachingtraining and developmentworkforce metrics trackingremote team managementdialer outreach campaignsrole playsmock callsvideo conferencing
Soft skills
leadershiporganizational skillscommunication skillsteam collaborationtrust buildingaccountabilityagilityanalytical skillsmotivationprioritization
Certifications
BA/BS degree