Personal Banker

UMB Bank

Personal Banker I building customer relationships and selling financial solutions at UMB’s Raytown branch. Handling banking transactions, sales opportunities, and customer referrals.

Posted 8/21/2026full-timeRaytown • Montana • 🇺🇸 United StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer engagement and sales skills, with the ability to identify customer needs and recommend financial solutions. Proficient in managing transactions and maintaining compliance with industry standards while achieving performance metrics.

Highest-signal resume keywords

Customer Relationship ManagementSales ExperienceNMLS RegistrationProduct KnowledgeProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Transaction ManagementCash Drawer ManagementBank DocumentationSales ConversionCross-Selling

Soft Skills

Compelling CommunicationAttention to DetailPositive ImagePersonalized QuestioningTeam Collaboration

Certifications & Qualifications

HS Diploma or EquivalentNMLS Registration

Industry Keywords

Retail EnvironmentFinancial SolutionsWorkplace BankingReferral NetworksKey Performance Metrics

About the role

Key responsibilities & impact

Build customer relationships and recommend and sell products and services
Identify customer needs and offer financial solutions
Convert transactions, account maintenance, and routine service requests into cross-sell conversations
Call leads to create sales opportunities
Visit businesses to offer workplace banking
Develop referral networks
Achieve daily key performance metrics while balancing competing priorities
Learn and perform transactions, manage a cash drawer, and complete bank documentation according to industry and legal standards
Perform other duties as assigned

Requirements

What you’ll need

HS Diploma or equivalent
One year of experience in a retail environment engaging with customers and making product recommendations that lead to sales, or relevant experience
Reliable transportation
Ability to work branch hours, including weekends and some evenings
Ability to obtain NMLS registration within 90 days
Ability to ask personalized questions and identify customer needs
Product knowledge and conversation skills
Compelling communication and positive image
Problem-solving ability
Attention to detail
Ability to work in a high-energy, sales-driven team

Benefits

Comp & perks

Paid Time Off
401(k) matching program
Annual incentive pay
Paid holidays
Medical, dental, vision, and other insurance coverage
Health savings, flexible spending, and dependent care accounts
Adoption assistance
Employee assistance program
Fitness reimbursement
Tuition reimbursement
Associate wellbeing program
Associate emergency fund
Associate banking benefits
Extensive training on products, services, sales process, and financial solutions
Mentorship from UMB leaders