Personal Banker II

UMB Bank

Personal Banker selling consumer lending products and financial solutions at UMB’s Rockford branch. Building customer relationships, managing loan pipelines, and growing the bank’s customer base.

Posted 8/12/2026full-timeRockford • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $44,685 - $65,736 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong business development capabilities, including prospecting, cross-selling, and referral generation in consumer lending. Possesses expert product knowledge and effective communication skills to build personal connections and provide exceptional customer experiences.

Highest-signal resume keywords

Retail Banking Sales ExperienceNMLS RegistrationBusiness DevelopmentCustomer EngagementSales Mentorship

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan Pipeline ManagementBasic Math SkillsProblem-SolvingCash Drawer ManagementBank Documentation

Soft Skills

Compelling CommunicationAttention to DetailCustomer Trust BuildingCoaching AbilityPositive Professional Image

Certifications & Qualifications

NMLS Registration

Industry Keywords

Consumer LendingHome Equity LoansUnsecured Personal LoansAuto LoansMortgage Referrals

About the role

Key responsibilities & impact

Ask personalized questions to understand customers’ financial goals and connect them with suitable solutions
Create and manage a loan pipeline, focusing on prospecting and cross-selling home equity loans, unsecured personal loans, auto loans, and mortgage referrals
Source consumer lending opportunities through networking, customer conversations, business development, and proactive sourcing
Perform transactions, manage a cash drawer, and complete bank documentation according to industry and legal standards
Challenge daily key performance metrics while balancing priorities and providing a strong customer experience
Perform other duties as assigned

Requirements

What you’ll need

HS Diploma or equivalent
Two years of retail banking sales experience or other relevant experience
Reliable transportation
Ability to work branch hours, including weekends and some evenings
Ability to obtain NMLS registration within 90 days
Ability to learn products, services, and procedures quickly and accurately
Basic math skills and problem-solving ability within established risk parameters/tolerances
Ability to build personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust
Strong business development capabilities, including campaign offers, prospecting leads, service-to-sales conversations, and referral generation
Ability to thrive in a high-energy, sales-driven team and use coaching and feedback
Expert product knowledge and conversation skills
Compelling communication and positive professional image
Attention to detail when completing documents or explaining features and benefits
Ability to coach others as a sales mentor
College degree or military equivalent strongly preferred
Bilingual ability is a bonus

Benefits

Comp & perks

$3000 sign-on bonus
Paid Time Off
401(k) matching program
Annual incentive pay
Paid holidays
Company-sponsored medical, dental, vision, and other insurance coverage
Health savings, flexible spending, and dependent care accounts
Adoption assistance
Employee assistance program
Fitness reimbursement
Tuition reimbursement
Associate wellbeing program
Associate emergency fund
Various associate banking benefits
Extensive training on UMB products and services, sales process, and financial solutions
Mentorship and expertise from UMB leaders