Personal Banker II

UMB Bank

Personal Banker at UMB building customer relationships and recommending financial solutions. Focusing on sales of various loan products while delivering exceptional customer experience.

Posted 7/23/2026full-timeGilbert • Arizona • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales capabilities in retail banking, with a focus on customer engagement, product knowledge, and relationship building. Proficient in managing a loan pipeline and achieving key performance metrics while providing exceptional customer service.

Highest-signal resume keywords

Retail Banking Sales ExperienceLoan Pipeline ManagementBusiness DevelopmentNMLS RegistrationCustomer Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan Closing ConversionsCash Drawer ManagementBank DocumentationBasic Math SkillsProblem Solving

Soft Skills

Customer EngagementActive ListeningCoaching and MentoringAttention to DetailCompelling Communication

Certifications & Qualifications

NMLS Registration

Industry Keywords

Consumer LendingHome Equity LoansAuto LoansMortgage ReferralsSales-Driven Environment

About the role

Key responsibilities & impact

Asking personalized questions to convert every customer interaction into an opportunity to learn more about their financial goals and connect them to solutions that will meet their needs
Individually creating and managing a successful loan pipeline with strong closing conversions by focusing time and efforts on prospecting and cross-selling home equity loans and lines of credit, unsecured personal loans, auto loans and mortgage referrals
Creating sales opportunities and growing UMB's customer base by applying keen product knowledge to source consumer lending opportunities through networking, customer conversations, business development, and proactive sourcing
Learning processes like transactions, managing a cash drawer and completing bank documentation that you consistently perform according to industry and legal standards.
Challenging your daily key performance metrics to elevate personal goals, while balancing competing priorities and providing the unparalleled customer experience
Other duties as assigned

Requirements

What you’ll need

You have a HS Diploma or equivalent
You have two years of retail banking sales experience or other relevant experience
You have reliable transportation and ability to work branch hours, including weekends and some evenings
You have the ability to obtain a NMLS registration within 90 days
You have the ability to learn products, services, and procedures quickly and accurately
You have basic math skills and ability to problem solve while operating within established risk parameters/tolerances
You have demonstrated ability to make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and build lasting relationships
You have strong business development capabilities for proactively growing your own personal book of business by successfully using campaign offers, prospecting leads, service-to-sales conversations as well as leveraging centers of influence for referrals.
You thrive in a high-energy, sales-driven team, and leverage daily coaching and feedback to polish your sales outcomes
You use your expert product knowledge and conversation skills to build upon your customers' needs and make a true difference in their financial lives
You communicate in a compelling manner, project a positive image, and enjoy solving problems and creating positive outcomes
You demonstrate attention to detail whether completing documents or explaining features and benefits
You enjoy coaching others as a sales mentor

Benefits

Comp & perks

Paid Time Off
401(k) matching program
Annual incentive pay
Paid holidays
Comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
Health savings, flexible spending, and dependent care accounts
Adoption assistance
Employee assistance program
Fitness reimbursement
Tuition reimbursement
Associate wellbeing program
Associate emergency fund
Various associate banking benefits