Record Management – Scanning Associate

UMass Memorial Health

Record management associate scanning and quality-checking medical records for UMass Memorial Health. Maintaining accurate EMR documentation and timely retrieval of hybrid records.

Posted 8/12/2026full-timeWorcester • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing medical records within an Electronic Medical Record (EMR) system, ensuring accuracy and compliance with departmental policies. Exhibits strong organizational skills and attention to detail while maintaining effective communication and customer service in a clinical environment.

Highest-signal resume keywords

Electronic Medical Record (EMR) ManagementMedical Terminology TrainingCustomer Service SkillsOrganizational SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Record ManagementDocument VerificationQuality ControlData EntryDocument IndexingFile ManagementTurnaround Time ManagementProblem SolvingMicrosoft Windows ProficiencyOffice Experience

Soft Skills

Communication SkillsInterpersonal SkillsTact and DiscretionAbility to Work Under PressureReliability

Industry Keywords

Medical RecordsClinical SettingHealth and Safety ComplianceQuality Improvement PracticesOffice Environment

About the role

Key responsibilities & impact

Prepare, scan, file, and perform quality control for medical records in the Electronic Medical Record (EMR) system
Verify patient identification, Medical Record Number, account number, document type, barcodes, image quality, and document completeness
Follow correction processes for incorrectly indexed documents
Maintain a one- to three-day turnaround time and work backlog encounters
Arrange documentation chronologically and keep like document types together
Identify, document, delete, and rescan erroneous or poor-quality documents
Retrieve, sign out, and deliver hybrid medical records for patient care, discharges, correspondence, or studies
Retrieve discharge encounters from units within 24 hours of discharge
Inspect pages, remove staples, perforate fan-folded sheets, and number pages
Reassign records to providers in a timely manner
Interact professionally with physicians and inter- and intra-departmental personnel
Comply with departmental policies, quality improvement practices, health and safety requirements, and attendance standards
Attend required meetings, conferences, and seminars and perform related duties

Requirements

What you’ll need

High school diploma or equivalent
One year of general office experience
Computer literacy and proficiency with Microsoft Windows applications
Excellent customer service skills and ability to communicate efficiently
Exceptional organizational skills and attention to detail
Ability to problem solve, organize, and prioritize workload to meet turnaround-time benchmarks
Ability to withstand significant ongoing pressure and deal with individuals with tact, discretion, and diplomacy
Ability to maintain regular, reliable, and predictable attendance
Preferred: training in medical terminology
Preferred: experience in a medical record department or clinical setting
Work is sedentary and requires working indoors in a normal office environment
Must be able to work Monday through Friday, 2:00 p.m. to 10:30 p.m., second shift; some initial training occurs on first shift

Benefits

Comp & perks

Hiring range of $19.74 - $26.96 per hour
A signing bonus may be available, with eligibility confirmed during the interview process
Opportunities to attend meetings, conferences, and seminars as required or directed
Equal opportunity and affirmative action employer
Workplace emphasizing respect, diversity, professionalism, tolerance, civility and acceptance