Senior Medical Administrative Secretary

UMass Memorial Health

Senior medical secretary supporting surgical physicians at UMass Memorial Health. Managing patient scheduling, records, billing, correspondence, and medical-office administration.

Posted 8/12/2026full-timeWorcester • Massachusetts • 🇺🇸 United StatesSenior💰 $20 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in medical office procedures, administrative support, and patient coordination while ensuring compliance with health and safety regulations. Capable of managing office activities, training staff, and maintaining confidential medical records.

Highest-signal resume keywords

Medical Secretarial ExperienceProficiency With Word ProcessingKnowledge Of Medical Office ProceduresExperience With Medi-Tech And IDXAdministrative Support Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Secretarial SkillsAdministrative SupportTranscriptionProofreadingSchedulingCharge EntryPatient RegistrationPerformance MonitoringProcess ImprovementRecord Maintenance

Soft Skills

Communication SkillsOrganizational SkillsInterpersonal SkillsAttention To DetailProblem-Solving Skills

Tools & Technologies

Medi-TechIDXLynxWord Processing SoftwareSpreadsheetsPresentation GraphicsDatabasesComputer-Based Systems

Industry Keywords

Medical Office ProceduresHealth And Safety CompliancePatient CareManaged-Care ReferralsConfidential Medical RecordsPerformance Improvement InitiativesAcademic Administrative Practices

About the role

Key responsibilities & impact

Perform secretarial and administrative support for assigned physicians, faculty, and medical service line chiefs
Coordinate medical office activities and assigned staff, including training, scheduling, process improvements, and performance monitoring
Transcribe medical reports and produce correspondence, reports, and memoranda
Proofread and edit manuscripts, grant applications, academic papers, and professional materials
Attend meetings as recording secretary and distribute agendas and minutes
Coordinate residency, fellowship, clerkship, and graduate or undergraduate education programs as assigned
Arrange faculty meetings, activities, travel, and conferences
Schedule and coordinate inpatient and outpatient visits and medical procedures
Coordinate internal and external meetings
Greet patients and visitors and provide standard information
Receive and address patient-care phone calls and escalate matters appropriately
Respond to emergency needs involving physicians and clinicians
Issue and verify managed-care referrals
Register patients and schedule visits using computer-based systems
Verify insurance coverage and eligibility
Escort and chaperone patients as required
Collect patient copayments, maintain records, and make daily cash deposits
Perform charge entry and submit encounter forms to billing
Process administrative paperwork and follow up to expedite action
Provide guidance on medical-office and administrative policies and procedures
Maintain confidential files, medical records, and academic materials
Maintain office supplies and equipment
Coordinate basic setup and maintenance of office computers and equipment
Participate in performance-improvement initiatives
Ensure compliance with health and safety requirements and regulatory agencies

Requirements

What you’ll need

High school diploma
6–12 months of additional specialized medical secretarial or medical office training
2–3 years of medical secretarial or administrative support experience
Thorough knowledge of medical office procedures and UMMHC business and academic administrative practices
Proficiency with word processing, spreadsheets, presentation graphics, databases, Medi-Tech, IDX, Lynx, and related systems
Equivalent combination of education and experience may substitute for the stated requirements
Position may require travel between the University, Belmont St, and Hahnemann campuses

Benefits

Comp & perks

Possible signing bonus, subject to eligibility
Union representation: SHARE (State Healthcare and Research Employees)
Monday through Friday schedule
Day shift, 8:00 am–4:30 pm
Equal opportunity and affirmative action employment
Disability assistance available for applicants