Program Assistant

UMass Global Career Bootcamps

Program Assistant providing administrative and program support for UMass Global's education initiatives. Collaborating with faculty, staff, and students to ensure program success and operational efficiency.

Posted 7/15/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative support capabilities, including program coordination, data tracking, and stakeholder engagement, while effectively managing competing priorities in a higher education environment.

Highest-signal resume keywords

Program CoordinationData TrackingInterpersonal SkillsOrganizational SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data Collection MethodsProgram Evaluation PrinciplesInformation GatheringBasic ReportingAccreditation Knowledge

Soft Skills

Attention to DetailMultitaskingProblem SolvingCollaborationCustomer Service

Tools & Technologies

Microsoft Office SuiteZoomGoogle Workspace

Industry Keywords

Higher EducationStudent Support ServicesBehavioral HealthSocial ServicesWorkforce Development

About the role

Key responsibilities & impact

Provide administrative support for program operations and processes
Support faculty and staff with various administrative duties
Coordinate a variety of program activities, including but not limited to communications, events, and stakeholder engagement efforts
Perform data entry, information gathering and basic reporting assistance as needed
May assist with student inquiries and provide information about program
May provide administrative support related to specific program activities such as accreditation, experiential learning placements (e.g. practicums, student teaching), tracking and maintaining student program data
Perform other duties, as assigned

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and experience
Related administrative, student services, program coordination, data tracking, or customer service experience preferred
General understanding of higher education program coordination, academic processes, and student support services.
Knowledge of data collection methods, tracking systems, and basic program evaluation principles, policies, and procedures.
Knowledge of community partnerships and workforce development programs, particularly in behavioral health or social services.
Strong interpersonal and communication skills to work effectively with diverse stakeholders, interdisciplinary teams, and external partners.
Strong organizational skills, attention to detail, and ability to manage competing priorities in a deadline-driven environment.
Ability to analyze information, identify gaps in program processes or compliance, and support student success through coordination, follow-up, and connecting to resources.
Ability to multitask, troubleshoot and problem solve, and work effectively under pressure within a collaborative environment.
Personal computer and intermediate knowledge of Zoom, Microsoft Office Suite, including word, excel, teams and outlook or equivalent Google Workspace tools (Gmail, Docs, Sheets, Slides).

Benefits

Comp & perks

Medical, dental, and vision coverage with spending account options.
Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.
Life, disability, accident, legal, identity protection, and student debt support.
403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!
Tuition discounts for employees and family and Tuition Exchange program with other universities.
Counseling services, Free Calm Health subscription and year-round wellness programs.