Enterprise Customer Success Manager

Ultralytics

Enterprise Customer Success Manager managing strategic relationships and customer success in AI model deployment. Collaborating with teams to enhance customer satisfaction and drive business growth.

Posted 7/30/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the full customer lifecycle, driving technical deployments, and fostering strong relationships with enterprise clients. Proficient in translating technical concepts into business value while utilizing CRM tools for account management and success tracking.

Highest-signal resume keywords

Customer Success ManagementTechnical Credibility with ML EngineersExperience with APIs and Cloud PlatformsProficiency in Salesforce or Equivalent CRMFluency in English

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Lifecycle ManagementTechnical DeploymentAccount PlanningValue RealizationBusiness Outcome TranslationComplex Stakeholder ManagementComputer Vision WorkflowsUltralytics YOLO FamiliarityRenewal and Expansion StrategyData-Driven Decision Making

Soft Skills

Excellent Communication SkillsTrust BuildingCommercial JudgmentIndependent OperationPresentation Skills

Tools & Technologies

SalesforceHubSpotGainsightCRM ToolsUltralytics Documentation

Industry Keywords

SaaSTechnical Customer SuccessSolutions EngineeringEnterprise Customer ManagementML/AI

Tech Stack

Tools & technologies

CloudOpen Source

About the role

Key responsibilities & impact

Own the full customer lifecycle from contract signature through renewal and expansion.
Lead onboarding with Solution Engineers and drive customers toward their first production deployment.
Build account plans, stakeholder maps, success plans, and mutual action plans for strategic customers.
Drive net dollar retention by leading renewal conversations and identifying expansion opportunities.
Surface new use cases, business units, geographies, and deployment opportunities with your AE partner.
Discuss model architecture, deployment patterns, APIs, and computer vision use cases credibly with technical buyers.
Use Ultralytics documentation and YOLO guides to support customer outcomes.
Run QBRs, technical reviews, executive check-ins, and adoption conversations independently.
Track account health, risks, product usage, value realization, and renewal forecasts in the CRM.
Partner with AEs on joint account planning, commercial strategy, and expansion handoffs.
Partner with SEs on technical depth, deployment blockers, and solution alignment.
Share escalations, roadmap feedback, and customer insights with Product and Engineering.
Communicate clearly across the organization as the conduit between customers and Ultralytics.

Requirements

What you’ll need

3–5 years of customer-facing experience in technical customer success, solutions engineering, account management, or SaaS.
Experience managing enterprise or high-value mid-market customers through complex, multi-stakeholder deployments.
Technical credibility with ML engineers and technical buyers; you can discuss architecture without bluffing.
Familiarity with developer-facing products, APIs, open source, ML/AI, cloud platforms, or computer vision.
Ability to translate technical value into measurable business outcomes for budget owners.
Strong commercial judgment and confidence leading renewal, expansion, and value conversations.
Proven ability to build trust with skeptical customers without overselling.
Experience using CRM and customer success tools such as Salesforce, HubSpot, Gainsight, or equivalent.
Excellent written and verbal communication, discovery, presentation, and executive relationship skills.
Comfort operating independently without a large implementation or onboarding team behind you.
Fluency in English; additional language skills and international experience are welcome.
Familiarity with Ultralytics YOLO, computer vision workflows, or edge deployment is strongly preferred.

Benefits

Comp & perks

Competitive compensation packages
Equity package: Our success is yours too.
Hybrid NYC role: Collaborate regularly from our New York office.
Generous time off: 24 vacation days, your birthday off, plus local holidays.
Apple MacBook Pro, Apple Studio Display, and AirPods Pro 3.
Dedicated learning and development budget.