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About the role
Key responsibilities & impact- Support problem discovery: Help gather and synthesize stakeholder and internal user input (interviews, observation, surveys, ticket review) to identify pain points and opportunities.
- Help validate problem statements: Assist in organizing data and feedback, so the team confirms the "problem" before jumping to solutions.
- Document workflows: create simple process maps, current-state narratives, and "what’s working/what’s not" summaries.
- Draft user stories, acceptance criteria, and supporting documentation (with PM review), and help maintain backlog organization and prioritization inputs.
- Help produce and maintain product artifacts such as lightweight PRDs, journey maps, and release notes.
- Assist in coordinating communication and validation steps for releases (training notes, stakeholder updates, documentation updates).
- Help monitor product adoption and performance using dashboards, spreadsheets, and defined KPIs; summarize trends for the PM.
- Identify small, practical process improvements in how the team captures requests, documents decisions, and shares updates.
- Schedule and support working sessions, capture notes, track action items, and help keep teams aligned.
- Draft status updates and simple "what changed / why it matters" messages for internal users.
- Build foundational skills in product thinking, agile delivery, and business services operations through hands-on work and mentorship.
- Show curiosity, ask great questions, and support an environment of collaboration, accountability, and continuous learning.
Requirements
What you’ll need- Currently pursuing a degree in Business, Engineering, Information Technology, or a related field
- Strong communication, organizational, and stakeholder engagement skills
- Ability to learn quickly, manage multiple tasks, and follow through in a dynamic environment
- Interest or exposure to digital transformation, product management, project/program management, or agile practices
- Comfort documenting requirements, workflows, and process improvements (a plus)
- Collaborative mindset with a focus on results, accountability, and continuous improvement
- Must have permanent authorization to work in the United States
Benefits
Comp & perks- Flexible Workplace
- Employee Ownership
- Competitive Pay
- Comprehensive Benefits Package
- Collaborative Environment
- Innovative Culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process mappinguser storiesacceptance criteriaproduct requirements documents (PRDs)journey mapsrelease notesKPI monitoringdata synthesisworkflow documentationagile delivery
Soft Skills
communicationorganizationalstakeholder engagementcollaborationaccountabilitycuriosityadaptabilityresults-orientedcontinuous improvementproblem-solving