Uline

Customer Support

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Customer Support Specialist

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Customer Service Management Trainee

Account Manager

• Manage and grow existing accounts as well as prospect for new business.
• Spend Monday planning and scheduling, on-site visits with customers Tuesday - Friday.
• Create effective solutions for customers using our 43,000 high quality products.

Sales Account Manager

Outside Sales

• Manage and grow existing accounts as well as prospect for new business.
• Spend Monday planning and scheduling, on-site visits with customers Tuesday - Friday.
• Create effective solutions for customers using our 43,000 high-quality products.

Territory Sales Manager

Manager

• Manage diverse teams of facilities staff including maintenance, grounds and custodial workers.
• Ensure appropriate staffing levels and leadership.
• Accurately plan budgets, capital expenses and projects.
• Audit and inspect buildings, sites and equipment for appearance, repairs, and maintenance work.
• Develop policies and guidelines for facilities inspection, set-up, maintenance and repair.

Regional Facilities Manager

Account Executive

Outside Sales Representative

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Customer Service Department Manager

Financial Planning and Analysis

• Deliver actionable analytical insights that support Uline’s operations and strategy.
• Translate financial data into clear, concise written summaries and present findings to leadership.
• Partner with key stakeholders across departments to identify performance trends and provide recommendations to improve operations.

Financial Analyst

Systems Engineer

• Lead process improvement initiatives, designing automation and workflow solutions to drive efficiency.
• Mentor and coach Business Systems Analysts, supporting their development and upholding professional standards.
• Investigate, diagnose and resolve complex issues using advanced critical thinking skills.
• Collaborate with stakeholders to gather requirements, align priorities and deliver successful projects.
• Build process enhancements and automation using tools like Excel, Power BI and Robotic Process Automation (RPA).

Senior Business Systems Analyst – Finance

Product Marketing

• Manage and mentor team of Product Marketing Associates.
• Review and direct designs for catalog layout, web pages, flyers, stuffers and emails.
• Serve as liaison between Merchandising and Creative in the new product selection process.
• Maintain open, efficient communication between various departments on new and existing product development and web marketing.
• Conceptualize new product positioning relative to existing products and the customer's perspective.
• Review market research and internal reports to anticipate product trends and marketing strategies.

Product Marketing Manager

Data Analyst

• Analyze current manual processes for improvement opportunities.
• Define problem scope and think critically about potential solutions.
• Develop process-improvement solutions that make use of Excel / VBA to automate procedures.

• Manage daily technology processes for the department, developing identified process improvements, automation and efficiencies.
• Investigate, analyze and resolve user issues.
• Maintain and test various department system software to ensure correct setup.
• Collaborate with various business functions to ensure project requirements are met.

Business Systems Analyst

Accounting Manager

• Direct Corporate Accounting operations for Uline, helping shape financial strategy at a stable, privately held and growing company.
• Lead and develop a high-performing accounting team, building bench strength and elevating performance.
• Partner with Finance colleagues and leaders across the business to improve processes and results.
• Oversee audits and the month-end and year-end close processes, ensuring accurate and timely reporting.
• Translate financial data into clear insights and strategic recommendations that inform business goals.

Director of Accounting

• Manage daily operations of Uline’s Corporate Accounting team, with a focus on strong internal controls and process efficiency.
• Oversee key Accounting areas such as fixed assets, leases, cost accounting, freight and cash.
• Manage month-end and year-end close processes, ensuring accurate and timely reporting.
• Coach and develop team members, building a culture of accountability, growth and high performance.