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Uline

Custom Orders Representative

Uline

Custom Orders Representative supporting Uline's customer inquiries regarding custom print and drop ship orders. Acts as a liaison with vendors to ensure effective order delivery.

Posted 7/9/2026full-timeBraselton • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in customer service and effective communication while utilizing Adobe Illustrator and Photoshop to ensure customer artwork meets production standards. Capable of managing inquiries and liaising between customers and vendors to facilitate timely order fulfillment.

Highest-signal resume keywords
Customer Service ExperienceAdobe IllustratorAdobe PhotoshopOrder MonitoringArtwork Review

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Customer ServiceArtwork EditingOrder ProcessingProduction Readiness
Soft Skills
Effective CommunicationCollaboration
Certifications & Qualifications
High School DiplomaBachelor's Degree Preferred
Industry Keywords
Custom PrintDrop Ship OrdersCall Center

About the role

Key responsibilities & impact
  • Guide and process customer inquiries regarding custom print and drop ship orders in a collaborative call center using world-class technology.
  • Act as liaison between customers and vendors via phone and email, monitoring orders to ensure timely production and delivery to our customers.
  • Be a product expert to understand customers' needs and provide effective solutions and exceptional customer service.
  • Review and edit customer artwork for their custom orders to ensure it is production ready.

Requirements

What you’ll need
  • High school diploma or equivalent.
  • Bachelor's degree preferred.
  • 2+ years of relevant customer service experience.
  • Experience with Adobe Illustrator and Photoshop preferred.

Benefits

Comp & perks
  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
  • Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.
  • Best-in-class, clean, modern facilities.
  • First-class fitness center and beautifully maintained walking trails.