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About the role
Key responsibilities & impact- Guide and process customer inquiries regarding custom print and drop ship orders in a collaborative call center using world-class technology.
- Act as liaison between customers and vendors via phone and email, monitoring orders to ensure timely production and delivery to our customers.
- Be a product expert to understand customers' needs and provide effective solutions and exceptional customer service.
- Review and edit customer artwork for their custom orders to ensure it is production ready.
Requirements
What you’ll need- High school diploma or equivalent.
- Bachelor's degree preferred.
- 2+ years of relevant customer service experience.
- Experience with Adobe Illustrator and Photoshop preferred.
Benefits
Comp & perks- Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Best-in-class, clean, modern facilities.
- First-class fitness center and beautifully maintained walking trails.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer ServiceArtwork EditingOrder ProcessingProduction Readiness
Soft Skills
Effective CommunicationCollaboration
Certifications
High School DiplomaBachelor's Degree Preferred