Customer Service Trainer

Uline

Customer Service Trainer at Uline developing impactful learning solutions to support employee success. Focus on training sessions to ensure exceptional customer service across North America.

Posted 6/19/2026full-timeKenosha • Illinois, Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Design and conduct training sessions using a variety of techniques to support employee success and drive high performance.
Evaluate Customer Service training needs and provide recommendations to improve processes and procedures.
Serve as a liaison for training teams across Uline’s Corporate Headquarters and our regional facilities.
Create a welcoming and positive learning environment that encourages employee growth and development.

Requirements

What you’ll need

Bachelor’s degree in adult learning, corporate training or related area, or equivalent experience.
Experience with existing and emerging training methods and tools.
Proficient in Microsoft Office.
Excellent communication, interpersonal and leadership skills.

Benefits

Comp & perks

Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

training methodstraining toolsprocess improvement

Soft Skills

communication skillsinterpersonal skillsleadership skillsemployee developmentteam collaboration

Certifications

Bachelor’s degree in adult learningBachelor’s degree in corporate training