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About the role
Key responsibilities & impact- Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.
- Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.
- Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
- Recruit, retain and motivate staff to ensure the highest levels of customer service.
- Manage personnel matters including delivering performance reviews and coaching.
Requirements
What you’ll need- Bachelor’s degree.
- 5+ years of experience in customer service operations and or management.
- Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.
- Effectively communicate with your team, colleagues, management and across other departments.
Benefits
Comp & perks- Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Best-in-class, clean, modern facilities.
- First-class fitness center and beautifully maintained walking trails.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipcoachingteam developmentcommunicationmotivationcustomer serviceperformance management
Certifications
Bachelor’s degree