Customer Service Team Lead – Bilingual

Uline

Bilingual Customer Service Team Lead overseeing customer service representatives at Uline. Responsible for coaching, evaluating performance, and handling escalated issues.

Posted 6/4/2026full-timeKenosha • Wisconsin • 🇺🇸 United StatesSenior💰 $33 - $38 per hourWebsite

About the role

Key responsibilities & impact

Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
Handle escalated customer issues and provide weekly support for customer interactions.

Requirements

What you’ll need

High School diploma or equivalent required.
Bachelor’s degree preferred.
3+ years of customer service experience.
2+ years of experience in a leadership / supervisory role preferred.
Effective communication skills.
Bilingual (English / Spanish) - Fluent in both verbal and written forms.

Benefits

Comp & perks

Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

coachingdevelopingcommunicationfeedbackperformance evaluationteam facilitationproblem-solvingcustomer interaction support

Certifications

High School diplomaBachelor’s degree