Senior Customer Operations Manager

Uline

Senior Customer Operations Manager at Uline focusing on minimizing order delays and delivering exceptional customer experience. Managing operations, tracking performance, and collaborating with teams.

Posted 6/3/2026full-timeKenosha • Illinois, Wisconsin • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
Guide leaders in analyzing department results for trends and improvement opportunities.
Track and report gross profit, return, vendor performance and customer feedback metrics.
Work with other Uline teams to enhance customer service processes and identify new product opportunities.
Build strong vendor relationships to resolve issues quickly and enhance service quality.

Requirements

What you’ll need

Bachelor’s degree.
5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
Travel to Uline’s North American branches and to vendors.

Benefits

Comp & perks

Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Order EntryPurchase Order SystemsCustomer ServiceProduct ManagementData AnalysisGross Profit TrackingVendor Performance MetricsCustomer Feedback Metrics

Soft Skills

LeadershipAnalytical SkillsProblem SolvingRelationship BuildingCommunication

Certifications

Bachelor’s Degree