Customer Service Department Manager – Bilingual

Uline

Bilingual Customer Service Department Manager at Uline managing daily operations and developing customer service teams. Empowering staff to deliver exceptional customer experiences in a top-notch environment.

Posted 6/3/2026full-timeIrving • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
Manage the daily activities of various Customer Service departments.
Evaluate team procedures and identify areas for improvement.
Review performance reports and suggest ways to increase efficiency.
Resolve escalated customer issues promptly.

Requirements

What you’ll need

Bachelor’s degree.
Bilingual (English / Spanish) - fluent in both verbal and written forms.
3+ years of customer service management experience.
Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

Comp & perks

Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks Best-in-class, clean, modern air-conditioned facilities.
First-class fitness center and beautifully maintained walking paths.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

team buildingcoachingperformance evaluationproblem resolutioncustomer serviceefficiency improvement

Certifications

Bachelor's degree