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About the role
Key responsibilities & impact- Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
- Manage the daily activities of various Customer Service departments.
- Evaluate team procedures and identify areas for improvement.
- Review performance reports and suggest ways to increase efficiency.
- Resolve escalated customer issues promptly.
Requirements
What you’ll need- Bachelor’s degree.
- 3+ years of customer service management experience.
- Demonstrated ability to effectively coach and develop a high-performing team.
Benefits
Comp & perks- Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks Best-in-class, clean, modern air-conditioned facilities.
- First-class fitness center and beautifully maintained walking paths.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
team buildingcoachingperformance evaluationproblem resolutionefficiency improvement
Certifications
Bachelor’s degree