Uline

Customer Service Manager

Uline

full-time

Posted on:

Origin:  • 🇺🇸 United States • Illinois, Wisconsin

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Salary

💰 $85,000 - $100,000 per year

Job Level

Mid-LevelSenior

About the role

  • Train Team Leads to provide top-notch customer service and build a positive team environment. Manage the daily activities of various Customer Service departments. Partner with other Managers and with Team Leads to enhance team performance. Evaluate team procedures and identify areas for improvement. Review performance reports and suggest ways to increase efficiency. Resolve escalated customer issues promptly.

Requirements

  • Bachelor’s degree. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high-performing team.
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