Customer Service Manager
Uline
full-time
Posted on:
Location: Illinois, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $100,000 per year
Job Level
Mid-LevelSenior
About the role
- Train Team Leads to provide top-notch customer service and build a positive team environment. Manage the daily activities of various Customer Service departments. Partner with other Managers and with Team Leads to enhance team performance. Evaluate team procedures and identify areas for improvement. Review performance reports and suggest ways to increase efficiency. Resolve escalated customer issues promptly.
Requirements
- Bachelor’s degree. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high-performing team.