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About the role
Key responsibilities & impact- Manage an assigned portfolio of customer accounts, building relationships via phone and email.
- Resolve past-due balances by identifying root causes and partnering with customers on payment solutions.
- Maintain accurate account records, documenting collection activity and customer interactions.
- Collaborate with Cash Applications, Credit, Customer Service and Sales teams to reduce aging and minimize bad debt.
- Identify opportunities to improve processes and enhance the customer experience.
Requirements
What you’ll need- High school diploma or equivalent.
- Bachelor’s degree preferred.
- 1+ years of collections, accounts receivable or customer service experience preferred.
- Working knowledge of Microsoft Word and Excel.
- Strong communication skills with a customer-focused, solution-oriented mindset.
Benefits
Comp & perks- Company-paid extended health coverage and RRSP with 6% employer match that starts day one !
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks On-site café, outdoor patio and first-class fitness center.
- Monthly employee-appreciation events.
- Opportunities for community involvement.
- Best-in-class, clean, modern facilities.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collectionsaccounts receivablecustomer service
Soft Skills
communication skillscustomer-focusedsolution-orientedrelationship building
Certifications
high school diplomabachelor's degree