Assistant Repairs Manager
Uline
full-time
Posted on:
Location Type: Office
Location: Pleasant Prairie • Illinois • Wisconsin • United States
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About the role
- Manage a team of Technical Service Representatives, providing regular feedback, guidance and support to help your team succeed.
- Handle escalated customer product concerns and provide technical support through email and on the phone to prevent unnecessary product returns.
- Facilitate trainings on new processes and procedures to increase efficiency and ensure legendary service.
- Support the repair of products returned by customers including packaging tools and equipment.
Requirements
- High school diploma or equivalent.
- Bachelor's degree preferred.
- 7+ years of electrical and mechanical experience - with 5+ years of customer support experience.
- Experience in a leadership or supervisory role.
- Strong knowledge of general repairs and maintenance.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks Best-in-class, clean, modern facilities.
- First-class fitness center with complimentary personal trainers.
- Over four miles of beautifully maintained walking trails.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
electrical experiencemechanical experiencecustomer support experiencegeneral repairsmaintenance
Soft Skills
leadershipteam managementfeedbackguidancesupporttraining facilitationcommunication
Certifications
high school diplomaBachelor's degree