Assistant Repairs Manager

Uline

Assistant Repairs Manager leading a team to support customer product questions and returns. Managing efficient processes to deliver exceptional service at Uline.

Posted 4/16/2026full-timePleasant Prairie • Illinois, Wisconsin • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Manage a team of Technical Service Representatives, providing regular feedback, guidance and support to help your team succeed.
Handle escalated customer product concerns and provide technical support through email and on the phone to prevent unnecessary product returns.
Facilitate trainings on new processes and procedures to increase efficiency and ensure legendary service.
Support the repair of products returned by customers including packaging tools and equipment.

Requirements

What you’ll need

High school diploma or equivalent.
Bachelor's degree preferred.
7+ years of electrical and mechanical experience - with 5+ years of customer support experience.
Experience in a leadership or supervisory role.
Strong knowledge of general repairs and maintenance.

Benefits

Comp & perks

Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks Best-in-class, clean, modern facilities.
First-class fitness center with complimentary personal trainers.
Over four miles of beautifully maintained walking trails.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

electrical experiencemechanical experiencecustomer support experiencegeneral repairsmaintenance

Soft Skills

leadershipteam managementfeedbackguidancesupporttraining facilitationcommunication

Certifications

high school diplomaBachelor's degree