Operations Analyst – Customer Service

Uline

Operations Analyst analyzing contact center data to improve customer service operations at Uline. Collaborating with stakeholders and driving data-driven improvements.

Posted 4/16/2026full-timeKenosha • Illinois, Wisconsin • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

RPASQL

About the role

Key responsibilities & impact

Analyze contact center performance data and deliver insights that inform business strategy.
Drive improvements that enhance customer service operations, efficiency and processes.
Build and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.
Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.

Requirements

What you’ll need

Bachelor's degree.
2+ years of experience in data analysis or business intelligence.
Advanced Microsoft Excel, SQL and Power BI experience.
Excellent communication, analytical and organizational skills.
Robotic Process automation (RPA) a plus.

Benefits

Comp & perks

Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisbusiness intelligenceSQLPower BIMicrosoft ExcelRobotic Process Automation

Soft Skills

communicationanalyticalorganizational

Certifications

Bachelor's degree