Uline

Collections Team Lead

Uline

full-time

Posted on:

Location Type: Office

Location: Pleasant Prairie • Illinois • Wisconsin • United States

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Job Level

Senior

About the role

  • Guide a Collections team, managing workflow, conducting check-in meetings and promoting a positive work environment.
  • Evaluate team member performance, providing regular feedback, career planning discussions and year-end reviews.
  • Resolve escalated customer concerns and coach the team on timely payment collection strategies.
  • Collaborate with management to identify process improvements and provide recommendations to ensure efficient operations.

Requirements

  • High school diploma or equivalent.
  • Bachelor’s degree in finance, accounting or a related field preferred.
  • 2+ years of collections or customer service experience.
  • Leadership experience a plus.
  • Strong communication and customer service skills with excellent attention to detail.
Benefits
  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
  • Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.
  • On-site café and first-class fitness center with complimentary personal trainers.
  • Over four miles of beautifully maintained walking trails.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
leadershipcommunicationcustomer serviceattention to detail
Certifications
high school diplomabachelor’s degree