Collections Team Lead

Uline

Collections Team Lead guiding dedicated accounts receivable team at Uline, North America's leading distributor of shipping materials. Managing workflows and fostering a positive work environment.

Posted 4/11/2026full-timePleasant Prairie • Illinois, Wisconsin • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Guide a Collections team, managing workflow, conducting check-in meetings and promoting a positive work environment.
Evaluate team member performance, providing regular feedback, career planning discussions and year-end reviews.
Resolve escalated customer concerns and coach the team on timely payment collection strategies.
Collaborate with management to identify process improvements and provide recommendations to ensure efficient operations.

Requirements

What you’ll need

High school diploma or equivalent.
Bachelor’s degree in finance, accounting or a related field preferred.
2+ years of collections or customer service experience.
Leadership experience a plus.
Strong communication and customer service skills with excellent attention to detail.

Benefits

Comp & perks

Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
On-site café and first-class fitness center with complimentary personal trainers.
Over four miles of beautifully maintained walking trails.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipcommunicationcustomer serviceattention to detail

Certifications

high school diplomabachelor’s degree