UJET

Full-stack Engineer

• Own and influence the architectural direction of the platform across frontend, backend, integrations, and supporting services.
• Design scalable, maintainable, and resilient solutions that align with business objectives and technical strategy.
• Evaluate architectural tradeoffs and make informed, decisive recommendations.
• Establish and promote engineering standards, design patterns, and development best practices.
• Drive technical consistency and quality across multiple teams and services.
• Lead technical design reviews and provide guidance on complex engineering initiatives.
• Contribute hands-on to the development of high-quality software across the full technology stack.
• Design and implement solutions that prioritize performance, reliability, security, and maintainability.
• Collaborate with engineers to solve complex technical challenges and unblock critical initiatives.
• Review code and system designs to ensure adherence to engineering standards and architectural principles.
• Champion continuous improvement of development processes, tooling, and operational excellence.
• Lead investigation and resolution of complex production issues and system failures.
• Demonstrate exceptional debugging and root cause analysis capabilities across distributed systems and application layers.
• Identify systemic issues and implement long-term solutions that prevent recurrence.
• Drive post-incident reviews and foster a culture of learning and operational excellence.
• Serve as a mentor and technical coach for Senior Engineers and other technical leaders.
• Help develop engineering talent through knowledge sharing, technical guidance, and constructive feedback.
• Raise the technical capabilities of the organization by promoting best practices and engineering excellence.
• Influence technical decision-making through strong communication, collaboration, and credibility.
• Partner with Product Management, Engineering Leadership, and other stakeholders to align technical solutions with business needs.
• Communicate complex technical concepts clearly to both technical and non-technical audiences.
• Build consensus among teams while maintaining the ability to make and advocate for difficult technical decisions when necessary.
• Drive alignment across multiple engineering teams on architecture, priorities, and execution strategies.

Senior Principal Software Engineer

Infrastructure Engineer

• Design and manage GCP project structure, networking, and core infrastructure
• Own Kubernetes cluster infrastructure (provisioning, upgrades, scaling, reliability)
• Define and maintain infrastructure-as-code (Terraform) standards and patterns
• Improve system-level architecture for scalability, resilience, and performance
• Build reusable infrastructure patterns that product teams can safely adopt
• Reduce friction for developers while maintaining strong guardrails
• Partner with engineering teams to improve how services are deployed and operated
• Manage and evolve base observability systems (metrics, logging, tracing foundations)
• Build and maintain infrastructure for secrets management, IAM, and security primitives
• Ensure infrastructure is secure by default, not by exception
• Improve infrastructure reliability and reduce systemic risk
• Lead and contribute to incident response when infrastructure is involved
• Identify and eliminate infrastructure-level failure modes and bottlenecks
• Drive cloud cost visibility and optimization
• Build systems and practices that balance performance, reliability, and cost
• Partner with leadership to align infrastructure investment with business needs
• Shape infrastructure strategy across teams and services
• Drive adoption of standards and best practices across engineering
• Identify systemic issues and lead cross-team improvements.

Senior Cloud Infrastructure Engineer

Data Engineer

• Build and maintain full-stack product features that use data and AI to improve customer, agent, supervisor, and administrator experiences
• Develop backend services, APIs, workflows, and integrations that connect product systems with data and AI capabilities
• Work with customer interaction data, conversation data, analytics models, and operational datasets to support AI-powered features
• Partner with AI, Data Platform, Product, QA, and other engineering teams to design and deliver reliable customer-facing systems
• Contribute to data pipelines, data models, and internal tools that make product and operational data easier to use
• Build user-facing experiences and internal interfaces using modern JavaScript/TypeScript when needed
• Write maintainable, well-tested code and participate in design reviews, code reviews, debugging, and production support
• Take ownership of ambiguous problems, break them down clearly, and drive them through delivery
• Learn new parts of the stack as needed and help raise the engineering quality bar for the team

Senior Principal Software Engineer

Senior Cloud Infrastructure Engineer

Full Stack Engineer, Data-Focused