UJET

DevOps Engineer

• Build and lead a new SRE team, including hiring, onboarding, and career development
• Define and implement SRE best practices: SLIs/SLOs, error budgets, incident management, on-call models, and postmortems
• Establish clear operational ownership between SRE and product engineering teams
• Drive reliability as a feature, balancing velocity and stability with data—not vibes
• Reduce toil through automation and self-service platforms
• Design and evolve incident response, escalation, and learning loops (no blame, lots of learning)
• Partner with engineering leaders to influence architecture, capacity planning, and launch readiness
• Own reliability metrics and communicate risk and performance clearly to technical and executive audiences

Senior Manager, Site Reliability Engineering – SRE

QA Automation Engineer

• Lead IT automation initiatives across identity, cloud access, endpoint management, and SaaS tooling
• Design, implement, and maintain Okta configurations and integrations, including SSO, MFA, lifecycle management, and app provisioning
• Build and maintain automated joiner/mover/leaver workflows integrating Okta, HRIS, GCP, ticketing systems, and downstream applications
• Develop automation using APIs, scripts, infrastructure-as-code, workflow platforms, and emerging AI-enabled tools
• Evaluate, test, and deploy new automation approaches, including AI-assisted workflows, using a thoughtful, secure, and iterative approach
• Partner with Security, HR, Engineering, and Business Systems teams globally to ensure scalable, compliant solutions
• Support and troubleshoot GCP-based environments, services, and identity integrations
• Manage access controls, service accounts, and permissions within GCP following least-privilege principles
• Provide hands-on support for identity, access, endpoint, and SaaS-related issues, from initial diagnosis through resolution
• Support global onboarding, role changes, and offboarding with fast, accurate, and automated access provisioning
• Identify recurring issues and proactively translate learnings into automation or system improvements
• Monitor automation workflows, identity systems, and cloud access processes for reliability, performance, and security
• Maintain clear, globally accessible documentation for systems, workflows, and troubleshooting
• Continuously improve IT processes by testing assumptions, validating outcomes, and refining solutions over time
• Act as a technical advisor on identity, automation, cloud access, and modern IT practices
• Share knowledge and best practices to strengthen IT capability across the organization

Senior IT Automation Engineer

Software Engineer

• Core focus on driving efficiencies through developing financial and operational metrics, monitoring results and analyzing trends to develop impactful insights, and ultimately create reporting for executive leadership and other key stakeholders.
• Support our financial planning & analysis processes; inclusive of our monthly close & quarterly financial forecasting cycles, and partnering closely with accounting to ensure entries are properly booked.
• Collaborate with analytical functions such Engineering, Product, Sales Operations, Marketing, & others on strategic initiatives like pricing analysis, improving pipelines efficiencies, and go-to-market strategy.
• Develop and foster relationships cross functionally with all aspects of the business in order to improve corporate financial practice, implement and drive new processes, and improve business strategy.

Engineering Operations Support

Customer Success Manager

• Identify and Drive Expansion: Act as the primary strategic advisor for assigned accounts, leveraging deep product knowledge to identify, qualify, and close expansion opportunities (upsell/cross-sell).
• Commercial Success Planning: Develop and execute comprehensive Success Plans that align product adoption with the customer’s long-term business goals, specifically designed to drive account growth and seat expansion.
• ROI as a Sales Tool: Quantify and present the ROI and cost-savings of the solution to justify contract renewals and provide the commercial rationale for increased investment.
• Retention & Risk Mitigation: Proactively manage the customer lifecycle to ensure 100% retention; execute aggressive risk-mitigation plans for "at-risk" accounts to protect annual recurring revenue (ARR).
• High-Impact Business Reviews: Orchestrate and lead Executive Business Reviews (EBRs) that move beyond tactical updates to focus on strategic value, future roadmap alignment, and commercial partnership opportunities
• KPI Alignment for Renewal: Establish and improve baseline KPIs that matter most to the customer, using these metrics to prove the solution's indispensability during renewal cycles
• Executive Relationship Management: Build high-level advocacy within customer organizations through persuasive storytelling and data-driven presentations that align UJET’s value proposition with the customer’s strategic vision.
• Monetized Adoption: Guide customers to increase adoption of specific features and modules that correlate with higher customer lifetime value (LTV) and lower churn.
• Strategic Best Practices: Educate customers on industry-specific best practices that encourage deeper integration of the solution into their tech stack, making the product "sticky."
• Customer-Centric Feedback Loop: Collect and synthesize customer feedback for Product and Engineering teams to ensure the roadmap supports features that drive marketability and upsell potential.
• Cross-Functional Sales Partnership: Collaborate regularly with Sales, Marketing, Product and Executive teams to lead initiatives that benefit the wider organization and improve the "land and expand" strategy.
• Resolution for Retention: Manage and advocate for complex technical escalations, ensuring a resolution that protects the commercial relationship and respects internal processes.
• Cadence & Priority Alignment: Maintain a consistent cadence with customers to ensure UJET remains their primary partner for achieving short-term wins and long-term strategic objectives.

Account Manager

• Primary Relationship Owner for Technology, Referral, and Alliance partners
• Drive quarterly business reviews and joint go-to-market planning
• Responsible for ensuring every partner is trained, certified, and competent
• Move partners from "Signed" to "First Deal Registration" as quickly as possible
• Proactively communicate new partner integrations to internal teams
• Support the launch of new partners

Senior Manager, Site Reliability Engineering – SRE

Senior IT Automation Engineer

Engineering Operations Support

Customer Success Manager

Partner Manager, GTM – Activation