UJET

DevOps Engineer

• Lead efforts to improve system reliability, scalability, and performance across critical services
• Define and implement SLIs/SLOs and error budgets, and use them to guide engineering priorities
• Design and develop observability systems (metrics, logging, tracing, alerting) that produce actionable alerts and data with minimal noise
• Lead complex incident response, acting as incident commander when needed
• Conduct postmortems focused on systemic causes rather than individual fault, and ensure corrective actions from those reviews are completed.
• Identify and eliminate toil through automation, tooling, and improved workflows
• Partner with product and platform teams on architecture decisions, production readiness, and designing systems that recover from failure
• Build reusable systems and “paved roads” that make it easier for teams to operate their services reliably
• Mentor other engineers and raise the overall operational maturity of the organization

Senior Site Reliability Engineer

AI Engineer

• Build and own product and platform capabilities across Spiral and AXO, from early prototypes to production systems.
• Design and implement AI-powered workflows, agent capabilities, and backend services that are scalable, secure, and reliable.
• Develop high-performance APIs, async workers, and application logic in Python and TypeScript.
• Ship user-facing product features and internal tools that make advanced AI systems useful and intuitive for customers.
• Architect and improve data ingestion, parsing, and analysis pipelines that transform raw customer interaction data into structured, actionable insights.
• Partner across engineering, product, and design to translate ambiguous product ideas into robust technical systems.
• Own infrastructure and deployment patterns on AWS/GCP, with a focus on reproducibility, observability, security, and cost efficiency.
• Improve system quality through evaluation, monitoring, logging, alerting, and operational best practices.
• Help define engineering standards, review code, and mentor teammates working on distributed systems and AI applications.

Senior Site Reliability Engineer

Senior AI Engineer