Security Operations Centre Operator
UJA-Federation of New York
full-time
Posted on:
Location Type: Office
Location: North York • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Operate the SOC on a shift-basis using sophisticated technology and supporting assets
- Manage incidents as they arise, manage appropriate responses, and conduct detailed record keeping
- Provide direct support to Jewish institutions, agencies, and/or personnel during emergencies
- Tend to crises using a set of pre-determined protocols, working as part of the SOC and the larger JSN team
- Coordinate with other internal and external security assets as needed
- Attend regular meetings and trainings, and assist with peer-to-peer training sessions
- Regularly conduct drills of the system, manage technical troubleshooting, and any other maintenance activities as assigned
- Assist JSN with event security as needed
- Work on a rotating shift schedule, including nights, weekends, and holidays, to ensure the SOC is operational 24/7
Requirements
- Strong interpersonal skills and customer-service experience
- Clear operational mindset, with the ability to manage stress well and work efficiently under immense pressure required
- Strong problem-solving skills and detail orientated
- Strong experience working with software and large technological assets, including as a back-end user
- Exceptional computer skills, including the ability to type >50 words per minute in English
- Fluent English speaker, reader, and writer required. Proficiency in Hebrew considered an asset
- Strong working knowledge of Toronto’s Jewish community and its institutions considered a major asset
- Familiarity with situational awareness and other security strengths considered an asset
- Geopolitical awareness, knowledge of relevant global events, and cultural sensitivity is required
- A graduate of a Bachelor’s Degree program or college equivalent considered a major asset
- Availability to work regular shifts as assigned including on weekends, Jewish holidays, and evenings/overnight is required
- Familiarity with Microsoft Suite considered an asset.
Benefits
- Health insurance must be available
- Paid time off includes Jewish holidays
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
incident managementtechnical troubleshootingrecord keepingemergency responsesituational awarenessproblem-solvingoperational mindsetcomputer skillstyping speed
Soft skills
interpersonal skillscustomer servicestress managementdetail orientedcultural sensitivity
Certifications
Bachelor's Degree