Customer Success Manager – Public Sector

UiPath

Customer Success Manager for federal clients, guiding automation adoption and ensuring mission value realization with UiPath.

Posted 7/23/2026full-timeRemote • Maryland, Pennsylvania, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $98,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in post-sale customer relationship management, driving adoption strategies, and delivering measurable business value in federal environments. Proficient in orchestrating cross-functional workstreams and building trusted relationships with technical stakeholders and executive sponsors.

Highest-signal resume keywords

Federal Account ManagementCustomer Adoption StrategyProgram OrchestrationStakeholder EngagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Post-Sale Customer Relationship ManagementValue Delivery PlanningRisk ManagementMilestone TrackingTechnical Roadmap Development

Soft Skills

Problem SolvingProactive ApproachRelationship BuildingAdaptabilityConsultative Skills

Tools & Technologies

UiPathAutomation ToolsAI Solutions

Industry Keywords

Federal SectorPublic SectorDefenseIntelligence ClientsChange Management

About the role

Key responsibilities & impact

Own the post-sale adoption strategy for assigned federal accounts, including the customer’s adoption and enablement roadmap, value delivery plan, and success milestones
Drive measurable value realization by helping customers define mission outcomes, track progress, identify adoption gaps, and connect UiPath usage to operational impact
Lead regular customer governance, including weekly status updates, monthly program reviews, and Executive Business Reviews / Quarterly Business Reviews
Build and maintain account-level visibility into delivery milestones, accomplishments, risks, upcoming activities, and dependencies
Serve as a trusted advisor to customer executives and program leaders, maintaining alignment around mission priorities, business outcomes, renewal readiness, and expansion opportunities
Orchestrate end-to-end adoption delivery across internal and external workstreams, ensuring Account Executives, Sales Engineers, TAMs, Professional Services, partners, and customer teams are aligned
Partner with TAMs and technical teams on platform health, technical roadmap, maturity reviews, testing considerations, and technical working sessions as needed
Navigate complex federal environments, including legacy system constraints, stakeholder dependencies, network access, security considerations, deployment blockers, and change management
Support customers in identifying and codifying automation, AI, and agentic opportunities through discovery sessions, workshops, and current-footprint analysis
Act as the voice of the customer within UiPath by surfacing customer needs, product feedback, risks, and adoption blockers to the right internal teams
Proactively identify and resolve issues by coordinating with customer stakeholders and UiPath teams to remove obstacles and keep adoption plans on track
Share best practices that help customers become more self-sufficient in operating, governing, and scaling their UiPath automation programs

Requirements

What you’ll need

3+ years of experience working with federal, public sector, defense, or intelligence clients with demonstrated passion for federal mission work
Proven track record in customer-facing consultative roles (this is not an entry-level CSM position)
Demonstrated ability to manage post-sale customer relationships, drive adoption, and guide customers toward measurable business or mission value
Strong program orchestration skills, including experience managing milestones, risks, dependencies, executive updates, and cross-functional workstreams
Ability to build trusted relationships with both technical stakeholders and executive sponsors
Strong communication skills, including the ability to translate technical complexity into clear business and mission impact
Comfort operating in ambiguous, fast-moving environments where priorities, stakeholders, and technical constraints may evolve quickly
A proactive, delivery-minded approach to solving problems and keeping customers moving toward successful outcomes
Ability to thrive in UiPath's evolving customer success model

Benefits

Comp & perks

Offers Equity
Offers Commission
Offers Bonus