Customer Engineering Director

UiPath

Customer Engineering Director leading a technical team in Greater China for UiPath. Focusing on customer adoption, team development, and regional strategy for automation solutions.

Posted 6/15/2026full-timeHong Kong • 🇭🇰 Hong KongLeadWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead, coach, and develop your team across Mainland China, Taiwan, and Hong Kong
Guide the team's execution across demos, technical discovery, POCs, competitive positioning, solution design advisory, platform setup recommendations, and post-sales technical guidance
Partner with GTM leadership to prioritize customer engagements, technical pursuits, and adoption opportunities
Ensure the team is focused on the highest-impact accounts, opportunities, and customer outcomes
Review and improve the quality of technical account strategies, POCs, adoption plans, and customer advisory engagements
Coach team members on technical storytelling, executive communication, customer discovery, competitive positioning, and advisory conversations.
Support complex or strategic customer engagements where senior technical leadership is required
Build team capability through hiring, onboarding, enablement, performance management, and career development
Help the team connect technical recommendations with customer business outcomes, adoption milestones, and long-term platform maturity
Monitor regional customer patterns, adoption blockers, competitive insights, and product feedback, and share them with relevant internal teams
Promote consistent use of reusable playbooks, demo assets, POC approaches, adoption frameworks, and technical best practices
Represent the regional technical perspective in account planning, business reviews, and leadership discussions
Collaborate with GTM leadership on regional go-to-market strategy, work with regional sales for identifying potential services opportunities, understand customer requirements and help draft solutions; draft SOWs
Oversee scoped Professional Services delivery engagements for strategic accounts in the region, ensuring on-time, on-budget outcomes; act as the senior delivery point of contact for escalations, milestone reviews, and customer satisfaction during implementation phases
Define and maintain delivery standards, project governance frameworks, to ensure consistency and quality across Professional Services engagements in the region.

Requirements

What you’ll need

Experience leading customer-facing technical teams such as Sales Engineering, Solution Consulting, Technical Account Management, Customer Engineering, or Technical Consulting
Strong understanding of enterprise software, automation, AI, SaaS/cloud platforms, architecture, integrations, security, and deployment considerations
Experience across both pre-sales and post-sales customer motions
Proven ability to build or evolve a technical field function, including role definition, engagement models, KPIs, and enablement
Commercial awareness, with the ability to support pipeline progression, technical win strategies, adoption, expansion, and retention
Credibility with senior technical and business stakeholders, including executives, architects, automation leaders, and transformation owners
Ability to coach teams on demos, POCs, competitive positioning, technical storytelling, solution design, and customer advisory conversations
Strong judgment in complex or ambiguous customer situations
Excellent communication, executive presence, and stakeholder management skills
Fluency in Mandarin and English, written and spoken

Benefits

Comp & perks

Flexible working hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

enterprise softwareautomationAISaaScloud platformsarchitectureintegrationssecuritydeployment considerationstechnical storytelling

Soft Skills

leadershipcoachingcommunicationstakeholder managementjudgmentexecutive presencecustomer discoverycompetitive positioningadvisory conversationsperformance management