Director, Public Sector Professional Services

UiPath

Director overseeing delivery activities within the Public Sector for UiPath. Ensuring operational excellence and customer satisfaction while aligning with sales and delivery functions.

Posted 4/14/2026full-timeRemote • Washington • 🇺🇸 United StatesLead💰 $200,000 - $265,000 per yearWebsite

About the role

Key responsibilities & impact

Provide clear direction, performance management, and professional development to ensure high-quality project delivery.
Foster collaboration across functional areas to drive consistency, innovation, and continuous improvement.
Manage delivery escalations, ensuring timely resolution and customer satisfaction.
Oversee reporting on key projects and maintain transparency across all delivery activities.
Monitor utilization, delivery metrics, and demand/capacity reporting to ensure optimal resource allocation.
Drive adherence to project delivery standards, methodologies, and governance frameworks.
Partner with the Sales organization to maintain visibility into the sales pipeline within the vertical.
Support strategic pursuits by providing delivery insights, technical validation, and resourcing input.
Act as the primary delivery relationship manager for targeted partners within the vertical.
Develop and execute services action plans for top ARR (Annual Recurring Revenue) customers.
Ensure oversight and enforcement of partner routing to drive alignment and accountability.
Showcase project highlights, success stories, and customer value outcomes.
Define and maintain a roster of “go-to” technical experts for each core product area to accelerate issue resolution and innovation.
Provide guidance and support to project teams and customers as needed.

Requirements

What you’ll need

7+ years of experience in professional services, delivery management, or customer success.
7+ years of experience in software development.
Excellent communication, stakeholder management, and problem-solving skills.
Ability to balance strategic planning with hands-on execution.
Experience in recruiting, hiring, managing, and mentoring technical professionals.
Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive decisions.
Strong business acumen within the industry vertical.
Excellent English written and verbal communication skills.
Experience with UiPath platform.

Benefits

Comp & perks

Offers Equity
Offers Bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software developmentproject delivery standardsgovernance frameworksdata analysismetrics reportingresource allocationtechnical validationstrategic planningproblem-solvingperformance management

Soft Skills

communicationstakeholder managementcollaborationmentoringanalytical skillsbusiness acumencustomer satisfactioninnovationcontinuous improvementleadership