UiPath

Customer Success Manager

UiPath

full-time

Posted on:

Location Type: Hybrid

Location: Bucharest • Romania

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Tech Stack

RPA

About the role

  • Own the customer’s overall adoption strategy, building & maintaining the customer’s comprehensive value delivery plan to achieve the stated objectives
  • Own, lead & orchestrate end-to-end adoption delivery, from planning to realization, coordinating across the various internal and external workstreams to ensure timely and successful implementation of automation solutions
  • Understand and advise the customer on how best to define, deliver & realize value that aligns with their stated objectives
  • Develop and maintain workstream plans, timelines, and deliverables, and ensure adherence to success milestones
  • Serve as the primary point of contact for clients, building and nurturing strong relationships. Understand client needs and requirements, collaborate with cross-functional teams to tailor success strategies accordingly
  • Cultivate and sustain strategic relationships with key clients, becoming a trusted advisor on automation strategies
  • Collaborate closely with clients to understand their strategic goals and tailor automation solutions to maximize business impact
  • Possess an understanding of automation technologies and the operational, technical & change management best practices required to execute successfully and drive transformation
  • Stay abreast of industry trends, emerging technologies, and best practices in automation. Contribute to the development of thought leadership content and share insights with clients to drive innovation
  • Collaborate with internal technical teams, sales, and other stakeholders to ensure a unified and customer-centric approach. Communicate client expectations and requirements to the adoption teams. Track and manage execution to plan
  • Work closely with clients and internal teams to develop effective solutions to problems

Requirements

  • Extensive experience in customer success roles, with a proven track record of driving customer satisfaction, adoption, and retention
  • Experience with professional services & attach motions for support/services
  • Experience in a high-growth technology company, preferably in the SaaS or RPA space
  • Solid technical background with experience in delivering enterprise grade solutions
  • Bachelor's degree in business, technology, or a related field (MBA preferred)
  • Fluency in English
Benefits
  • Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
automation solutionsenterprise grade solutionschange managementvalue delivery planworkstream planstimelinesdeliverablescustomer satisfactionadoptionretention
Soft Skills
relationship buildingcollaborationstrategic thinkingcommunicationproblem solvingadvisory skillsclient needs assessmentcross-functional teamworkinnovationleadership
Certifications
Bachelor's degreeMBA