Customer Success Manager – Public Sector
UiPath
full-time
Posted on:
Location Type: Remote
Location: Remote • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $170,000 per year
Job Level
Mid-LevelSenior
Tech Stack
RPA
About the role
- Develop and own comprehensive value delivery plans aligned with customers' stated objectives, orchestrating end-to-end adoption from planning to realization
- Serve as the primary point of contact for clients, building strong relationships and understanding their unique needs to tailor success strategies
- Lead cross-functional teams to ensure timely and successful implementation of automation solutions, coordinating various internal and external workstreams
- Advise customers on best practices for defining, delivering, and realizing value that aligns with their goals
- Cultivate and maintain strategic relationships with key clients, becoming their trusted advisor on automation strategies
- Collaborate with internal teams to ensure a unified, customer-centric approach and effectively communicate client expectations
- Stay current with industry trends and emerging technologies, contributing to thought leadership and sharing insights to drive innovation
Requirements
- 5+ years of experience in customer success or consulting roles, with a proven track record of driving customer satisfaction and retention
- Experience with professional services and support/services attach motions
- Experience working with Public Sector customers
- Strong background in a high-growth technology company, preferably in the SaaS or RPA space
- Excellent communication and interpersonal skills
- Data-driven mindset with the ability to make informed decisions and drive results
- Candidates must be authorized to work in the United States for this role.
Benefits
- Offers Equity
- Offers Bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successconsultingautomation solutionsSaaSRPAdata-driven decision making
Soft skills
communicationinterpersonal skillsrelationship buildingstrategic advisingcollaborationleadership