Customer Support – Loan Analyst

UFS Tech

Customer Support Analyst providing remote support for banking application queries. Assisting clients with software issues and collaborating with teams for solutions.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Answers, evaluates and prioritizes service requests received via phone, voicemail, email, etc. specifically related to banking software support.
Logs and tracks all requests using company’s customer management tracking system, including documenting all actions taken to resolve requests
Assists in implementation of new software releases for applications responsible for supporting bank processing
Documents resolutions in a central location for knowledge sharing internally and with customers
Participates on bank conversion/merger/acquisition teams as needed
Assists with Major Projects and Initiatives as assigned
Participates in assessments, project planning and client meetings
Works with third party vendors on behalf of customers
Analyzes and evaluates service requests to identify trends and make recommendations

Requirements

What you’ll need

Bachelor’s degree required or High School Diploma or general education degree (GED) with work experience equivalent
Three (3) years prior experience in bank/financial industry desired
Three (3) years prior experience in direct client support desired
Prior experience with Fiserv Premier Loan Core banking software desired

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account UFS Tech Website LinkedIn All Job Openings 51 - 200 employees Founded 1991 🔒 Cybersecurity 💳 Fintech 💰 $19.9M Venture Round on 2019-05 Cybersecurity
IT Services
Fintech UFS Tech is the Technology Outfitter for Community Banks, providing tailored technology solutions and IT managed services that empower community banks to compete effectively with larger national banks. With over 30 years of expertise, UFS Tech focuses on cybersecurity, virtual firewall management, core banking, digital banking, and compliance solutions to help banks manage their technology needs efficiently and securely. The company is committed to collaboration, innovation, and delivering purpose-built solutions tailored to the unique requirements of community banks. Customer Support – Loan Analyst Job not on LinkedIn 🔥 1 hour ago 🇺🇸 United States – Remote 💵 $65k - $75k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Answers, evaluates and prioritizes service requests received via phone, voicemail, email, etc. specifically related to banking software support.
Logs and tracks all requests using company’s customer management tracking system, including documenting all actions taken to resolve requests
Assists in implementation of new software releases for applications responsible for supporting bank processing
Documents resolutions in a central location for knowledge sharing internally and with customers
Participates on bank conversion/merger/acquisition teams as needed
Assists with Major Projects and Initiatives as assigned
Participates in assessments, project planning and client meetings
Works with third party vendors on behalf of customers
Analyzes and evaluates service requests to identify trends and make recommendations 🎯 Requirements
Bachelor’s degree required or High School Diploma or general education degree (GED) with work experience equivalent
Three (3) years prior experience in bank/financial industry desired
Three (3) years prior experience in direct client support desired
Prior experience with Fiserv Premier Loan Core banking software desired Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs IT Support Engineer 🔥 9 hours ago Xantrion 51 - 200 🔒 Cybersecurity 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Remote IT Support Engineer offering technical support and customer service to clients. Engaging with clients to resolve technical issues using analytical skills and MS Office applications. 🇺🇸 United States – Remote 💵 $60k - $65k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer IT Support Engineer 🔥 9 hours ago Xantrion 51 - 200 🔒 Cybersecurity 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings IT Support Engineer delivering exceptional IT support. Collaborating with a winning team while addressing customer technical issues remotely. 🇺🇸 United States – Remote 💵 $60k - $65k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer IT Support Engineer 🔥 9 hours ago Xantrion 51 - 200 🔒 Cybersecurity 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Remote IT Support Engineer handling customer service requests for Xantrion. Focused on technical support and issue resolution, ensuring customer satisfaction. 🇺🇸 United States – Remote 💵 $60k - $65k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Senior Software Engineer – Maintenance & Dev Support 🔥 12 hours ago Ren 201 - 500 🤲 Charity 🤝 Non-profit 💳 Fintech Website LinkedIn All Job Openings Senior Software Engineer driving platform stability and performance at Ren. Leading complex problem solving and mentoring within the Product Engineering team. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Distributed Systems GraphQL Microservices Oracle React SQL TypeScript .NET Support Analyst 🔥 12 hours ago TCGplayer (an eBay company) 501 - 1000 🛍️ eCommerce 🎮 Gaming 🏪 Marketplace Website LinkedIn All Job Openings Tier 3 Support Analyst providing technical support for TCGplayer's customer service team. Collaborating with various teams to resolve customer issues. 🇺🇸 United States – Remote 💵 $23 - $24 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer Python SQL View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Service Request EvaluationDocumentationKnowledge SharingSoftware ImplementationCustomer Management Tracking

Soft Skills

CommunicationProblem-SolvingCollaboration