Risk Control Manager – Virtual Operations

UFG Insurance

Risk Control Manager leading UFG Insurance’s virtual risk assessment program. Overseeing operations, quality, technology, workforce planning, and field integration.

Posted 8/11/2026full-timeCedar Rapids • California, Iowa, Nevada, Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $130,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading virtual risk assessment programs, operational improvement, and technology adoption while ensuring compliance with industry standards. Proficient in managing cross-functional teams and utilizing data analytics for performance measurement and resource optimization.

Highest-signal resume keywords

Risk Assessment PracticesVirtual Service DeliveryOperational ImprovementData AnalyticsStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk ControlSafety ManagementInsurance OperationsAnalytical SkillsPerformance Data InterpretationGovernance EstablishmentWorkflow SystemsVirtual Collaboration ToolsReporting PlatformsCompliance Processes

Soft Skills

Communication SkillsInfluenceTeam LeadershipCoachingProblem-Solving

Tools & Technologies

Virtual Assessment ToolsData Analytics PlatformsDashboard SoftwareDocumentation CapabilitiesWorkflow Management Systems

Industry Keywords

OSHANFPAANSIFMCSARisk ManagementSafety StandardsInsurance RegulationsOperational StandardsCross-Functional InitiativesPersonal Protective Equipment

Tech Stack

Tools & technologies

ERPGuidewire

About the role

Key responsibilities & impact

Lead the enterprise virtual risk assessment program and establish its operating strategy, priorities, service model, and success measures
Translate strategy into roadmaps, staffing plans, implementation milestones, and performance expectations
Direct day-to-day virtual operations, including workflow intake, assignments, inventory, due dates, turnaround times, workload balance, and escalations
Develop capacity workflows and resource allocation recommendations
Integrate virtual and field delivery through consistent service protocols and operating procedures
Own governance, quality assurance, documentation standards, evidence expectations, report clarity, technical accuracy, and underwriting relevance
Implement review, calibration, remediation, audit, and compliance processes
Use dashboards and trend analysis to forecast demand, prioritize resources, and recommend changes
Provide executive updates and strengthen reporting discipline and data governance
Evaluate, implement, and optimize virtual assessment tools and digital documentation capabilities
Oversee vendor-supported virtual services and process modernization
Lead, coach, develop, and manage the virtual Risk Control team, including workforce planning, selection, onboarding, training, performance management, succession planning, and talent development
Represent the virtual program in leadership, customer, broker, and cross-functional forums
Serve as escalation point for virtual service issues and coordinate resolutions
Complete virtual and onsite assessments for complex accounts
Coordinate with regional Field Managers and use direct assessment experience to improve workflows, training, tools, and the virtual operating model

Requirements

What you’ll need

Bachelor’s degree required in Risk Management, Safety, Engineering, Business, Analytics, or a related field
Advanced degree preferred
5 or more years of progressive experience in risk control, safety, insurance operations, or a related discipline
Dedicated experience utilizing various virtual methods to complete risk assessments and services
Demonstrated success leading operational improvement, technology adoption, and complex cross-functional initiatives
Advanced analytical, communication, influence, and stakeholder-management skills
Advanced knowledge of risk assessment practices, virtual service delivery, insurance operations, and relevant regulatory or industry standards, including OSHA, NFPA, ANSI, and FMCSA as applicable
Ability to interpret performance data, establish governance, and convert strategy into measurable execution
Proficiency with department workflow systems, virtual collaboration tools, reporting platforms, and data analytics
Ability to manage competing priorities and support stakeholders across multiple time zones
Ability to travel periodically for team meetings, customer engagements, training, and business needs
Ability to complete occasional onsite risk assessments in industrial, commercial, or construction environments and use appropriate personal protective equipment

Benefits

Comp & perks

Annual incentive compensation
Medical, dental, vision & life insurance
Accident, critical Illness & short-term disability insurance
Retirement plans with employer contributions
Generous time-off program
Programs designed to support the employee well-being and financial security