IT Support Specialist
UFG Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Cedar Rapids • Iowa • 🇺🇸 United States
Visit company websiteSalary
💰 $51,795 - $68,394 per year
Job Level
Junior
Tech Stack
CitrixiOSMacOS
About the role
- Provide hands-on and remote technical support for desktop hardware, laptops, peripherals, operating systems (Windows/macOS), and mobile devices (iOS).
- Install, configure, and maintain applications, software, system patches, and user profiles.
- Respond to and document support requests in the ticketing system; ensure timely communication and resolution of issues.
- Assist with workstation setup and deployment for new hires, including account provisioning and peripheral configuration.
- Troubleshoot and resolve common technical problems related to Microsoft 365, VPN, Citrix, printing, networking, and endpoint security.
- Escalate unresolved or complex technical issues to senior team members or the IT Support Engineering team, as appropriate.
- Support inventory tracking and equipment lifecycle processes including device assignment, returns, and upgrades.
- Contribute to documentation and knowledge base articles for internal use.
- Recommend improvements to IT support procedures and tools to enhance efficiency and user experience.
- Stay informed on current and emerging technologies relevant to the role.
- Assist in testing and providing user-focused feedback during the rollout of new systems and applications, in coordination with the Infrastructure and Application Engineering teams.
Requirements
- High school diploma or equivalent required
- Associate’s degree in information technology or a related field preferred, or equivalent work experience.
- CompTIA A+, Network+, or Microsoft Certifications are a plus.
- 1–2 years of experience in an IT support, help desk, or service desk environment preferred.
- Experience with Windows 10/11, macOS, iOS, Microsoft Office 365, and basic networking concepts.
- Familiarity with imaging, reimaging, and zero-touch deployment of workstations is a plus.
- Exposure to mobile device management (MDM) and endpoint security tools is beneficial.
Benefits
- Annual incentive compensation
- Medical, dental, vision & life insurance
- Accident, critical Illness & short-term disability insurance
- Retirement plans with employer contributions
- Generous time-off program
- Programs designed to support the employee well-being and financial security.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportdesktop hardwarelaptopsoperating systemsMicrosoft 365VPNCitrixnetworkingendpoint securityimaging
Soft skills
communicationproblem-solvingdocumentationteam collaborationuser-focused feedbacktime managementcustomer serviceadaptabilityattention to detailrecommendation
Certifications
CompTIA A+CompTIA Network+Microsoft Certifications