IT Support Intern
UFG Insurance
internship
Posted on:
Location Type: Hybrid
Location: Cedar Rapids • Iowa • 🇺🇸 United States
Visit company websiteJob Level
Entry Level
About the role
- Provide technical assistance via phones, email, remote support, or in-person to internal and external customers
- Install and configure applications, system software, hardware and local peripherals; diagnose and resolve various equipment problems
- Identify complex issues, and forward unresolved support requests to senior team members for resolution
- Recommend procedure modifications and improvements and contribute to technical documentation and FAQs in appropriate areas
Requirements
- Active undergraduate or graduate student that has a GPA of 3.0 or higher with a preferred field of study in Computer Science or related field
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Proficiency with Microsoft Office Suite
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical assistanceapplication installationsystem software configurationhardware troubleshootingdiagnostic skillsproblem resolutiontechnical documentationFAQ contribution
Soft skills
verbal communicationwritten communicationanalytical skillsproblem-solving skills