Senior Manager, Partner Experience and Programs

Udemy

full-time

Posted on: 9/30/2025

Location Type: Hybrid

Location: Dublin • 🇮🇪 Ireland

✨ AI Apply

Senior

About the role

Design and execute Partner Program Strategy: lead development and implementation of Udemy’s Product and Technology Partner Programs, including defining partner requirements, differentiated benefits, and success metrics
Build scalable enablement and communication plans in partnership with Product, Engineering, and Partner Marketing
Drive stakeholder alignment: serve as the voice of the partner internally, gather feedback, identify blockers, and influence prioritization across Partner Success, Sales, Product, and Engineering teams
Optimize program performance: establish KPIs, monitor program performance, and leverage data to identify trends, opportunities, and areas for continuous improvement
Operationalize programs: implement processes to support ongoing partner operations, including partner health scoring, status tracking, and reporting
Collaborate cross-functionally with Product Management, Engineering, Sales, Marketing, Operations, and Legal
Individual contributor role reporting to the Senior Manager, Partner Experience & Programs; deliver measurable outcomes at scale

6+ years of experience in partner programs, program management, or alliance/channel roles within the SaaS industry
Experience designing and scaling structured partner programs with differentiated value propositions
Strong background working with partner portals, developer communities, and/or marketplace programs
Proven ability to manage complex, cross-functional initiatives and influence stakeholders across functions and levels
Analytical mindset with experience using data and metrics to measure success and guide program improvements
Excellent project and time management skills with strong attention to detail
Familiarity with Salesforce and related partner management tools
Collaborative, problem-solving mindset and passion for improving both partner and internal team experiences
Familiarity with SaaS, edtech, or digital platform business models preferred

Benefits

Full access to Udemy courses
Monthly UDay to invest in yourself
Budget to spend on whatever helps you improve
Opportunities and tools to experiment with and apply AI
Flexible work arrangement (in-office position requiring three days a week: Tuesday, Wednesday, Thursday; flexibility on Mondays and Fridays)
Region-specific benefits and coverage for you and your family (benefits vary by region)
Links to region-specific benefits pages and details provided during hiring process