Senior Product Manager, Ecosystems
Udemy
GraphQL
Director, Product Management – Growth & Retention
Udemy
full-time
Posted on:
Location Type: Office
Location: Dublin • 🇮🇪 Ireland
Visit company websiteJob Level
Lead
About the role
- Serve as the Product Line Owner for Growth & Retention across Udemy Business, responsible for key business metrics (ARR, NDRR, adoption, and engagement)
- Develop and execute product strategies that drive net new growth, upsell, and retention within a global B2B environment
- Own packaging and pricing strategy in collaboration with Sales, Marketing, and Finance, using segmentation and market insights
- Partner with research teams and customers to inform and validate product strategy
- Use data, experiments, and customer feedback to define and iterate on initiatives that accelerate adoption and deliver measurable ROI
- Partner with design, user research, engineering, and GTM teams to deliver exceptional enterprise customer experiences
- Drive global product launches and enhance enterprise readiness for multinational organizations
- Serve as a thought partner to executive stakeholders, delivering recommendations, dashboards, and business cases to support investment decisions
- Lead, develop, and inspire a team of product managers and foster an inclusive, high-performance culture
- Influence cross-functional teams and establish alignment to ensure execution of growth and retention strategies at scale
- Stay informed about emerging technologies (including AI and automation) and propose ways to leverage innovation for business impact
Requirements
- 8+ years of product management experience in B2B SaaS organizations
- At least 3 years in a leadership role managing product teams
- Proven success developing and executing growth and retention strategies with demonstrable impact on ARR and NDRR
- Expertise in packaging, pricing, customer segmentation, and lifecycle management for enterprise software
- Highly data-driven with ability to turn insights into action and run experimentation at scale
- Strong facilitator and influencer; ability to present to executive audiences
- Experience working with global or multi-region products and launching/scaling in diverse markets
- Passion for developing people and building a healthy, high-performing culture
- Familiarity with AI and its application in enterprise/SaaS contexts
- Experience with learning, HR tech, or workforce transformation technology preferred
- Excellent organizational, strategic thinking, and communication skills
- Ability to flex working hours on a part time basis to achieve partial overlap with US stakeholders
Benefits
- Full access to Udemy courses
- Monthly UDay for personal development
- Budget to spend on learning and improvement
- Region-specific benefits (see Australia, India, Ireland, Mexico, Turkiye, US benefits pages)
- Benefits designed to provide protection and care for employees and their families
- Opportunities and tools to experiment with AI and automation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementgrowth strategiesretention strategiespackaging strategypricing strategycustomer segmentationlifecycle managementdata analysisexperimentationenterprise software
Soft skills
leadershipfacilitationinfluencestrategic thinkingcommunicationteam developmentorganizational skillscollaborationproblem-solvingadaptability