Account Manager
UCW Logistics
full-time
Posted on:
Location Type: Office
Location: Winston-Salem • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $45,000 - $60,000 per year
Job Level
JuniorMid-Level
About the role
- Build and maintain strong customer relationships to understand their transportation needs and provide effective solutions.
- Develop and implement strategies to maximize revenue and profitability for assigned accounts.
- Source and secure freight from customers utilizing creative methods including but not limited to: Internet searches, Past Contacts, Website leads, and Business Development leads.
- Monitor shipment progress by tracking and tracing freight to ensure timely delivery and troubleshoot issues.
- Work with carriers to negotiate rates, ensure compliance with regulations, and manage necessary paperwork.
- Provide exceptional customer service by addressing any customer or carrier concerns or questions.
- Ensure that all necessary documentation, such as bills of lading and invoices, is completed accurately and on time.
- Analyze market trends and industry changes to identify potential areas for improvement and cost savings.
- Develop and maintain relationships with industry professionals to stay up to date on industry trends and best practices.
- Perform other duties as assigned.
Requirements
- 2+ years of experience in freight brokerage, customer service, and/or operations in the logistics industry required.
- Basic understanding of brokerage operations and geographic freight markets.
- Experience with McLeod and/or Transportation Management Systems is helpful.
- Prior demonstration of effective negotiation skills.
- Excellent analytical skills.
- Strong interpersonal skills.
- Ability to handle multiple tasks concurrently.
- Great telephone presentation and communication skills.
- Excellent written skills.
- Ability to maintain focus and productivity in a moderately stressful environment.
- Proficient computer skills and operational knowledge of internet, email and other Microsoft products.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
freight brokeragebrokerage operationsgeographic freight marketsnegotiation skillsanalytical skillscustomer serviceoperationsdocumentationmarket analysis
Soft skills
interpersonal skillscommunication skillstelephone presentationability to multitaskfocusproductivityproblem-solving