Personal Agent, Case Manager

UCP Oregon

Personal Agent supporting adults with disabilities to navigate services and develop goals. Advocate, manage paperwork, and ensure quality services in a collaborative team.

Posted 7/29/2026full-timePortland • Oregon • 🇺🇸 United StatesJunior💰 $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in person-centered planning, resource navigation, and advocacy for individuals in need of support services. Proficient in managing documentation and ensuring quality service delivery while promoting customer self-determination.

Highest-signal resume keywords

Person-Centered PlanningResource NavigationAdvocacy SkillsDocumentation ManagementCustomer Self-Determination

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Behavioral Science DegreeSocial Science DegreeHuman Services ExperiencePlan DevelopmentCrisis Management

Soft Skills

Problem-Solving SkillsTime ManagementPrioritizationCommunication Skills

Industry Keywords

Support Services SystemHealth and Safety NeedsQuality MonitoringIntensive Paperwork ManagementCustomer Advocacy

About the role

Key responsibilities & impact

Assist customers (and their families) to navigate the support services system, including using person-centered planning techniques to assess their needs and develop plans and goals;
Secure resources and services (in areas such as employment, housing, crisis, and direct support providers);
Address health and safety needs.
Advocate with and on behalf of people supported, offering care-coordinated problem-solving skills for the caseload.
Manage intensive paperwork including plan development, billing, daily & weekly progress notes, caseload files, and correspondence.
Monitor the quality of services, ensuring choice and independence.

Requirements

What you’ll need

Bachelor’s degree in a behavioral science, social science, or closely related field; or, a Bachelor’s degree in any field and one year of human service related experience; or, an Associate’s degree in a behavioral science, social science, or closely related field and two years of human service related experience; or, a high school diploma or GED and three years of human services related experience.
Able to drive on the job, which means that you are at least 18 years old, have a current driver’s license, a reliable personal vehicle, at least two years of driving experience, auto insurance, and a clean driving record.
Must pass a reference check and criminal history background check.
Demonstrated commitment to customer self-determination and personalized support.
Demonstrated ability to prioritize, meet deadlines and manage multiple projects in a fast-paced environment.

Benefits

Comp & perks

$28.09 per hour.
Eligible for overtime pay for hours worked over 40 hours per week.
Great medical, vision, prescription, and alternative care coverage (including massage therapy and naturopathy) for employee, spouse/domestic partner, and children.
3 weeks of paid time off per year, rising to 4 weeks after 5 years of service at UCP.
11 paid holidays off per year.
401k retirement plan with up to 4% employer match.
Mileage reimbursement.
Company laptop and cellphone.
Fun, casual work environment, with lots of opportunities for advancement and growth, at one of the top-ranked non-profits in Oregon.